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Coronavirus Australia: Qantas allows customers to cancel incoming flight reservations

Qantas has announced that it will offer customers “travel credits” if they cancel booked flights until the end of May.

From a Facebook post on the official Qantas page, the airline explains that they will do everything they can to support customers during an uncertain period.

BREAK: The death toll from the Australian coronavirus increases

“We understand that many people’s travel plans have been influenced by the spread of Coronavirus and various government travel restrictions,” Qantas writes in the social media post.

“This situation is unprecedented, evolving and stimulating for all involved. While this is beyond our control, we are doing everything we can to support our customers.

“From today, we offer customers who hold tickets for domestic and international travel the ability to cancel their reservation and retain the value as travel credit. The offer is available until March 31 for travel booked until May 31, 2020 and applies to all Qantas and QantasLink services. “

More on 7NEWS.com.au

Travel industry under siege

The fall of the coronavirus has spread across the Pacific, with travel companies in Australia and New Zealand issuing profit notices as U.S. airlines hurry to cut flights to Europe.

U.S. sidewalks across much of continental Europe announced by President Donald Trump on Wednesday evening deepened the industry’s misery that started after the virus surfaced in China late last year and cut traffic.

United Airlines has warned of travel disruption in the United States as the virus spreads to the domestic market and major tourist attractions such as Walt Disney’s theme parks in California and Florida have said they would close.

Several Latin American countries have stepped up measures to slow the spread of the coronavirus by stopping flights to and from Europe. More than $ 825 million ($ A1.3 billion) was wiped out on the value of Indian airlines listed on Thursday after the government said it was limiting visiting visas.

The International Air Transport Association, a global industrial group representing airlines, has invited governments to consider extending credit lines, reducing infrastructure costs and reducing taxes.

Earning shots

Virgin Australia, Auckland International Airport and Australia’s Flight Center Travel Group said they would achieve positive results from reduced travel demand, which included an 18% drop in international passengers at Auckland airport in the top 10 days of March.

The airline no. 2 in Australia, Virgin Australia, said it will offer discounted fares and will cut some flights from Sydney to Los Angeles due to falling demand for trans-Pacific travel. The airline’s share price record hit low levels.

Up to 50 million jobs in the travel and tourism sector could be lost due to the coronavirus epidemic, says a leading agency, as airlines, cruise operators and others withdraw from falling demand and restrictions travel.

“You will see us continue to be very disciplined with capacity as the situation evolves,” said Virgin Australia CEO Paul Scurrah, echoing similar comments from rival Qantas earlier in the week.

Virgin and Flight Center has joined a growing list of travel companies where executives suffer wage cuts and offer unpaid leave to staff due to reduced demand and weaker economic conditions.

“With this uncertain environment, our priorities are to reduce costs, while ensuring that we and our staff are ready to capitalize when the large discount in place in most travel categories begins to gain traction with the cycle rebound negotiation, “managing Flight Center said director Graham Turner in a statement.

The travel agency’s stock plunged 17% on Friday after it withdrew its profit guide.

Asian airline stocks were also hit, with Singapore Airlines’ shares down 8% in early trading, and ANA Holdings in Japan and Japan Airlines down more than 10%, also down Thursday.

– Additional reports by Jamie Freed and Tracy Rucinski.


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