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Delta allowing changes on previously booked tickets

Well, Delta Air Lines has just become the first of the “big three” US carriers to really do the right thing in light of the coronavirus situation.

Delta waives exchange fees on previously booked tickets

Delta just has announced who waive the modification fees for all tickets issued before 9 March 2020, to travel between 1 March and 30 April 2020.

Customers who will benefit from this policy can rebook the trip until December 31, 2020.

I have so much respect for Delta for doing the right thing.

Up to now, the commissions forfeited have been only a sales technique

Prior to this announcement, U.S. carriers literally used the modification fees as a sales technique. They only applied it on newly booked tickets as a means of increasing reservations, rather than applying it to those with previously issued tickets.

Of course I understand that airlines have been hit hard by the coronavirus epidemic, but sometimes you just have to do the right thing. Delta says they have shoulders and are actually doing so.

Compare it to United, which in light of this situation has decided to introduce one of the most scandalous refund policies on program changes.

As a point of comparison, Delta’s previous policy made it possible to waive modification fees for all itineraries purchased between March 1st and March 31st 2020, regardless of when the trip was planned.

With this new policy, tickets booked before March 1st are also covered, assuming that you travel until April 30th (although I imagine that date has the potential to be extended).

Bottom line

I don’t like everything Delta does, but I’m really in a separate category among the “big three” US carriers when it comes to realizing that they are in customer service and in people’s business.

I understand that this could be expensive for airlines, but it is absolutely the right thing to do.

It is hoped that Americans and the United will return to themselves and introduce similar policies, realizing that they should give people the opportunity not to travel, both because they are afraid and because they are not feeling well.

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