One of the reasons why Netflix is so popular and the number one streaming device right now is that you can stream on almost any device. Regardless of whether you use a computer, smartphone or tablet, Netflix has an app for each of these platforms. Netflix is also available on other devices and streams, including Amazon Fire TV/Stick, PlayStation 3 and PlayStation 4, Blu-ray Player, Roku, Smart TV, Set-top Box, Xbox 360, Nintendo Wii U and Xbox One.
We have already talked about a lot release Netflix affecting computers and mobile devices, but this time we will talk about an error that appears on game consoles: error code UI-800-3.
What is Netflix error UI-800-3?
This streaming error occurs when you watch Netflix on a game console, smart TV, or other device. It usually indicates that the playback device information needs to be updated. Other bug fixes you may encounter include UI-800-3 (100018) and UI-800-3 (205040).
This error usually comes with the following error message: Netflix encountered an error. Try again in X seconds. Code: UI-800-3.
Pro tip: Scan your computer for performance issues, junk files, malicious apps, and security threats that can cause system problems or slow performance.
What causes the Netflix error UI-800-3?
According to the Netflix support page, this error is triggered by outdated information from the Netflix app installed on your device. There are no specific details about the cause, but most of the time, this problem is associated with any of the following factors:
- Old cached data: Netflix usually stores images, codes, scripts and other media files on the device in order to load the Netflix app quickly and smoothly. Every time you try to connect to Netflix, the service retrieves these files and any outdated files can cause an error to appear.
- Connection Error – Another reason why you may receive the Netflix UI-800-3 error is due to a connection problem. Your device may be having trouble connecting to the Netflix service.
What to do with Netflix error UI-800-3?
This is a fairly common error that appears on various devices. , but most reported cases involve game consoles. The steps below attempt to cover devices where this error occurred, so some fixes may not be applicable to your device. Just skip the unimportant steps and focus on the solution that applies to you.
Here’s what you can do to fix the Netflix UI-800-3 error:
Step 1: Restart your streaming device.
In most cases, restarting your streaming device should quickly fix the UI-800-3 error code. You must turn off the device completely and disconnect it if it is connected to the img power source. Leave it unplugged for a while, at least a minute or two, before plugging it back in and turning it on again. If you are using a device with a sleep mode, turn it off completely and make sure it is not in sleep mode.
Step 2: Disconnect Netflix.
Another thing you can try is logging out of your account Netflix and connect again after some time. This should be enough to refresh the data in your Netflix app and fix this problem. On your device, simply tap or click your account name in the upper-right corner of the Netflix home screen, then click Sign Out. If you can’t sign out of Netflix from your device or can’t access your account settings for any reason, go to the Netflix website using your browser. Navigate to your Netflix account page, and disconnect all devices to force back. This should lock you out of all devices that use your Netflix account.
Step 3 – Clear the cache or data of the Netflix app.
Most streaming devices allow you to clear the cache and data in the Netflix app. This should help resolve the UI-800-3 error. Please note that this will also delete all titles you have downloaded to the device.
To clear Netflix app data, follow the instructions below:
From the home screen of the device, go to Settings and click on General. If you don’t see General, click Applications or Applications. Tap or click Manage apps, Application manager, or Manage all apps, depending on the device you’re using. Scroll down the list of apps and select Netflix. Click on Clear data or Clear storage. Tap OK, and try Netflix again.
If you use a Mac, you can easily clear the cache using the Mac Repair application. PC users can try PC Repair Tool for Windows.
Step 4 – Reinstall the Netflix app.
If you haven’t cleared the Netflix app data and cache from the device, the other option is to uninstall the app and reinstall it. This step is also necessary if clearing the cache memory using the steps above does not solve the problem.
To uninstall your Netflix app, go to your device’s app manager and uninstall the app. If you use a smartphone, you can press the Netflix app and delete it. To reinstall the app, you must access the app manager of the device and investigation for the Netflix app. Download the installer and install the Netflix app. You can do this for smartphones, computers, tablets, Amazon Fire TV/Stick, Playstation 3, Xbox 360 and Xbox One. Unfortunately, devices like Roku, Nintendo Wii and Smart TV do not allow you to uninstall the app.
Step 5: Restart the playback device.
Resetting streaming devices helps restore the device to its default settings. If you are streaming to a Samsung TV, you must reset the Samsung Smart Hub instead. Please note that this will remove all applications from the device. You must download these applications again when you set up your device.
Step 6: Restart the Internet.
If the error was caused by a poor internet connection, updating your home network should help you fix it. Unplug the device and disconnect the modem and router. Wait at least one minute before reconnecting and reconnecting the device. Then check if the error has been fixed.
Step 7: Edit the DNS settings.
For those who use Playstation 3, Playstation 4, Xbox 360 and Xbox One, please follow the instructions below to configure DNS settings.
For PS3 and PS4 users:
From the main PlayStation menu, go to Settings & gt; Network. Select Internet connection setup, then select Use Wi-Fi or Use a LAN cable. For those using Wi-Fi, select Custom under Use Wi-Fi, and select the name of your Wi-Fi network. For those using a wired connection, select Custom in the operating mode. Click Automatic under IP Address Settings. Click Do not specify for DHCP Hostname. Click Automatic under DNS Settings and MTU Settings. Click Do not use under proxy server. Then press test connection.
For Xbox One and 360 users:
Press the Guide button on the controller, and go to Settings. Select System Settings & gt; Network configuration. Select the network, and then select the network configuration. Select DNS Settings & gt; Automation. Turn off your Xbox One or Xbox 360, then turn it back on. Try Netflix again.
summary
UI error code -800-3 is not a rare Netflix problem, it’s just more common among game consoles. We have tried to cover all devices in the steps above to help you fix this error as quickly as possible.
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