Do you receive a call that appears to come from a bank, the police or another known organization? Be careful !
The victims have the impression of receiving a call from legitimate Belgian numbers. They then generally hear an automatic message in English inviting them to press a key to receive more information or modify data. This is in most cases a computer voice. If you subsequently call back this number, its unsuspecting holder will then pick up. The criminals have indeed usurped his number. The English term “spoofing” is also used to designate such usurpation. The phone number or name of the sender of an SMS is therefore an imitation of the real number or name of your bank, for example. Thus, during phone spoofing, the call appears to come from a legitimate person or company, when in fact it is from a fraudster who often operates from abroad.
“The calls seem to come from Belgian numbers. If you answer, you hear a message and you are transferred to a fraudster who will try to extract your personal and/or banking information. Do not disclose anything at all,” advises Michel Van Bellinghen, Chairman of the Council of BIPT (Belgian Institute for Postal Services and Telecommunications). “If you have any doubts about the authenticity of the call, hang up and call back a number from this institution that you already knew or a number that you found in reliable sources, rather than the number that called you. says Miguel De Bruycker of the Center for Cybersecurity Belgium (CCB).
Fraudulent calls are made regularly. However, in recent days we have reached a volume never seen before.
Operators cannot block these types of calls, as legitimate companies use the same underlying technique, for example, to call their customers from a call center located abroad.
This is why BIPT and the CCB are issuing an urgent appeal to telephony users.
The 4 tips
1. Always be on your guard when you receive a call from an unknown number.
2. Never give out personal or bank details over the phone.
3. If you have nevertheless transmitted data, contact your bank immediately and file a complaint with the police.
4. Do not call this phone number back.
Are you the victim of a scam?
Did you receive a suspicious phone call? Report it to the FPS Economy via meldpunt.belgie.be.
Contact your bank and Card Stop on 078 170 170 if you have passed on your bank details, money is missing from your bank account or you have transferred money to a scammer. Thus, any fraudulent actions can be blocked.
We advise you to file a complaint with the police. File a complaint with the local police office in your home.