Wednesday, 12 Dec 2018

Security images show that a woman in a wheelchair was not abandoned at O'Hare Airport.

Passengers wait on a luggage carousel at American Airlines Terminal 3 at the O. Hare International Airport in Chicago after a blizzard canceled hundreds of flights last week. (Kamil Krzaczynski / Reuters) Lori Aratani Reporter, specialist in transport, including airports, airlines and the country's rail and metro networks, on December 4 at 6:00 am his wheelchair for hours at the international airport O & # 39; Hare after canceling his flight Friday. Olimpia Warsaw was due to leave on Friday on an American Airlines flight between Chicago and Detroit after attending the funeral of her ex-husband. His son, Claude Coltea, told CBS Chicago that he had escorted his mother to his door and checked that the flight was leaving as planned before leaving for his own flight home. [Woman in wheelchair left abandoned at O’Hare Airport after her flight was canceled] The flight from Warsaw was canceled and a hotel room was offered for the next morning flight. A porter was posted to Warsaw. But Coltea told the TV channel that the porter had said in Warsaw that he could not take her to the hotel and that instead of staying with her, he had said in Warsaw that his shift was over and had left. His mother, he said, was unable to communicate clearly and could not find anyone else to help him get to the hotel. The family claimed they did not know that her mother was stranded as long as she had not arrived in Detroit as planned. It was then that they contacted American Airlines. The family told the station that the airline was not able to locate their mother and that she was eventually found by O'Hare security officers a few hours later. However, a calendar released by the airline shows that a representative of the contractor in charge of taking care of Warsaw has been interviewed at least twice with Coltea. Airline officials said that, according to the records, Coltea would have reserved a new reservation for his mother on a flight departing Saturday afternoon and that he would have sent someone to pick her up at the airport. ;airport. "We have initiated a survey of our Chicago team and the provider we use that provides wheelchair services at O'Hare," said American in an email. The airline said that after reviewing the CCTV footage, it had determined that: Warsaw was filed at the terminal on December 1 at 12:30 local time, and a member The family arrived at the airport to pick her up at 1:13 am local time. Coltea has not responded to several requests for comment. According to the airline's chronology, Warsaw was escorted to a wheelchair waiting area on the airport's upper floor. Once there, a video shows Warsaw twice using a walker to go smoke a cigarette on the outside before being met by a woman. The woman pushes Warsaw towards the door but stops to take a mobile phone picture showing Warsaw sitting in her wheelchair. The woman then moves away and returns two minutes later. The video shows that she reported a police officer with whom she spoke briefly. The woman then drove Warsaw into an SUV waiting, where a man is waiting. The group then left the airport. Earlier Monday, prior to the investigation, officials of the airline had apologized and claimed to have repaid the Warsaw ticket. .

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