The watch in Australia says that Vodafone has misled customers on digital purchases


FÓN FILE: A man checks his mobile phone near the Vodafone logo at the World Mobile Conference in Barcelona, ​​Spain, February 28, 2018. REUTERS / Sergio Perez / File Photo

(Reuters) – Said the competition for competition in Australia here on Vodafone Tuesday (HTA.AX) (VOD.L(b) he acknowledged that he had misled tens of thousands of customers for five years by charging them for digital content they had unconsciously purchased from the telecoms third party billing service.

Vodafone, Australia's largest telecommunications operator, agreed to reimburse the wrong customers and accepted that it had made misleading claims about its third party direct carrier billing service, the Australian Competition and Consumer Commission (ACCC). ) in a statement.

“Through this service, Vodafone customers were charged for what they did not want or did not want, and they didn't know they had bought them,” said ACCC Chairman Rod Sims.

The digital content was made possible with purchases with clicks or distribution marketed and supplied by third parties to pay Vodafone commissions for sales.

“We accept that some of our customers were provided with Direct Carrier Billing services and we have taken steps to prevent this happening again,” Vodafone spokesman said in an email statement to Reuters.

The action against Vodafone follows similar movements against the country's largest telecommunications provider, Telstra Corp (TLS.AX), and Singapore Telecommunications ’(STEL.SI) Optus, which fined A $ 10 million each.

The ACCC did not fine Vodafone.

Reporting by Aditya Soni in Bengaluru; Edited by Subhranshu Sahu

Our Standards:The principles of Thomson Reuters Trust.

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