Over the past 20 years, e-mail has become one of the most used communication channels in our country. Companies, governments and other organizations now also use it extensively to share information with customers and citizens. And that is where things regularly go wrong. “E-mailing is fast and convenient, but does not guarantee that the information will arrive safely. For example, Rijksmuseum Twenthe paid 2 million euros to cyber criminals earlier this year. They had intercepted an invoice that had been sent by e-mail and subsequently changed the account number” , says Yvonne Hoogendoorn of SecuMailer.
Awkward to use
There are governments and companies that opt for a secure mail solution. The privacy law also imposes this on them. This states that authorities must take extra measures to send confidential information securely. This often leads to extra actions for users. A message will appear in their inbox stating: An important email is waiting for you. Not everyone finds this way of communication equally useful, it turns out. More than half of people have trouble opening the message and almost a quarter of people sometimes forget to retrieve the message. “So the question is whether everyone really reads such an important message, with medical information or a fine, for example. The result is that authorities are switching back to regular e-mail as a way of sending confidential information. 73% of the Dutch people regularly receive these kinds of messages unsecured in the inbox. “
Incidentally, false invoices are not the only danger in unsecured mailing. Consider also an application for a mortgage, interview report with a mediator, a payslip, information about a doctor’s visit or tax information. “This is all personal information that you do not want to get into the hands of cyber criminals. Our research shows that 94% of the Dutch think it is important that e-mails are properly secured, especially when it comes to private data,” said Hoogendoorn.
Email securely without hassle
SecuMailer’s mission is to solve this problem. It makes secure emailing easy and accessible to everyone. “We have succeeded in keeping the security of e-mails completely out of sight. That means no extra actions. The messages are very well protected and are sent and received like a normal e-mail. This is actually the first solution. which also takes into account the convenience of the recipient, “says Hoogendoorn. It is mainly municipalities, care providers and business services that are now discovering the convenience of SecuMailer.
“We encrypt the connection, check the authenticity of the message, check that the sender and recipient do not pretend to be someone else and only then do we send the message. All of this happens out of sight of the users, which means no extra hassle. In this way we manage to send 95% of all e-mails safely. Only for unsafe situations we use alternative delivery methods. “
A summary of the research is here to find.