This article has been updated with new information on cancellation policies.
Airline inventories declined on Monday, the morning after the Centers for Disease Control and Prevention (CDC) recommended older adults and those with underlying health problems to avoid long air travel and crowded spaces in the outbreak of coronavirus.
As a result, a number of airlines shared updated security and cleaning precautions, cancellation policies, and other tips for coronavirus prevention on their websites and in e-mails to flyers.
Both Delta Air Lines CEO Ed Bastian and United Airlines Holdings CEO Oscar Munoz have emailed updates to their respective customers. Ryan Green and Vice President of Loyalty Don Uselmann, Southwest Airlines’ Chief Marketing Officer, signed similar updates via email.
All airlines emphasized cleaning procedures and communication with relevant medical professionals and health organizations.
“Hard surfaces such as toilets, tray tables, lampshades and armrests are carefully wiped out with a high quality disinfectant and multipurpose cleaner,” wrote United Munoz.
He added that when the CDC informs them that a person who has traveled on board shows symptoms of coronavirus, the plane is taken out of service and subjected to a decontamination process.
Airline cancellation policies for coronavirus
In addition to the new flights booked in March, Kingdom he said he would waive the change fees for tickets issued before March 2 with travel dates between March 9 and April 30.
Delta he said he would waive change fees for customers traveling until April 30 if the ticket was issued before March 9, as well as waive fees for customers who purchase flights between March 1 and March 31.
American Airlines will waive the change fee for tickets purchased by March 1st for travel between March 10th and April 30th. This adds to the exemptions previously offered for tickets purchased between March 1st and March 31st.
JetBlue extended a temporary non-modification or cancellation policy for bookings made between March 6 and March 31 on travel through September 8. Offers full credits that are valid for one year after cancellation.
Alaska Air Group has suspended modification and cancellation fees and offers flexible travel options for new ticket purchases between now and March 31 for travel through February 28, 2021. “We understand that information about the coronavirus is creating confusion and anxiety for some,” Alaska Airlines Chief Commercial Said Agent Andrew Harrison. “Our primary goal is to keep our guests safe and offer peace of mind when it comes to flying with us.”
Spirit Airlines Spokesman Erik Hofmeyer said the company offers flexible travel options to guests who have been talking about Covid-19’s concerns since January. Hofmeyer said guests who have travel problems due to Covid-19 can make a one-time free change by contacting Spirit customer service. “We will continue to monitor the situation, comply with federal and international requirements and follow the guidelines of the Centers for Disease Control and Prevention (CDC),” said Hofmeyer. “Our guests are welcome to contact us at any time if they have any questions.”
Although airline inventories have followed the market over the past month when the coronavirus sell-off materialized, Monday was mostly true.
(ticker: DAL), Alaska Air Group (ALK), Southwest (LUV), Spirit Airlines (SAVE) and
Airways (JBLU) all beat the 7.6% drop in the S&P 500 index. United Airlines Holdings (UAL), however, fell 10.2% to $ 46.78 on Monday, while American Airlines fell 7.6% to $ 14.75.
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