Volkswagen Spain launches the We Deliver service that will allow users to receive packages in the trunk of their car. The first partner that will offer this service to its customers will be Nacex, whose couriers can start making deliveries in more than 20,000 Volkswagen vehicles coinciding with the arrival of the new Passat on the market.
This is the first package delivery service in the trunk of the vehicle in Spain, and it is the first that will come into operation within Volkswagen We, the platform that will bring together all the brand's digital mobility services in the future. Volkswagen Spain was chosen as a pilot country to implement this project, and the agreement with Nacex to implement it is the first milestone on this road.
Pilot tests of this new service are being carried out during this month of July, and Nacex is expected to start providing it to the public in October coinciding with the arrival of the new Passat. We Deliver will then be activated for all Volkswagen that have the "remote lock & unlock" functionality of Car-Net Security & Service
In a moment of e-commerce boom and, therefore, of the distribution of orders, We Deliver will facilitate the delivery of packages, allowing customers to benefit from a fast and convenient service that will reduce unsuccessful delivery attempts and improve the efficiency of delivery systems
How does it work?
In order to enjoy this service, a Volkswagen user will have to be registered on the Volkswagen We platform. If you are not, you can also do it when you receive the usual email from Nacex indicating that you are going to deliver a package and offering you different possibilities to receive it. One of them will be to do it in your vehicle.
The customer who accepts that his order arrives at the car, at that time grants Volkswagen permission to remotely open and close his vehicle for that specific delivery, and will then have to indicate a time slot and the approximate area where his car will be parked .
When the messenger is in the vicinity of the vehicle, you can geolocate it using GPS to find the exact location. When you have found it, you will request to open the vehicle, a request that is made to the Volkswagen AG systems that authorize it immediately after contrasting that request with the user's prior consent.
Once permission is granted to open the car, the courier will have 30 seconds to open the trunk and leave the package. Once deposited, it will request through its control device that the trunk be closed and manually check that it has been properly closed. To ensure that the car does not remain open if the messenger makes the opening request but does not open it, it will automatically close after 30 seconds.
Nacex will provide the delivery service in the vehicle throughout the Spanish peninsular territory, and its couriers will receive training in this coming weeks on this new service. To carry out the geolocation of vehicles, a specific application has been developed that the messengers will carry on their device
We Deliver is the first of the Volkswagen We digital platform services that are launched in Spain, the first market outside Germany chosen to adapt and implement the first tests of, in addition to We Deliver, We Park and We Experience. .