Australian Travellers Face Ongoing Disruption as Middle East Airspace Remains Closed
A logistical crisis continues to unfold for Australian travellers, both at home and abroad, following the escalation of conflict in the Middle East. The closure of airspace over Iran, Iraq, Israel, Syria, Kuwait, Bahrain, Jordan, and the United Arab Emirates is causing widespread flight cancellations and leaving thousands stranded.
Impact on Flights and Airlines
The disruption primarily affects airlines that rely on Middle Eastern hubs for connecting flights, notably Qatar, Emirates, and Etihad. Approximately 1.4 million Australians travel through the Middle East annually, primarily en route to Europe. Even as Qantas does not fly directly into affected airports, its codesharing agreement with Emirates means many passengers booked on Qantas flights to London are impacted, as these typically involve a stopover in Dubai.
As of Monday, Virgin Australia had cancelled eight services to and from Doha, Qatar. Globally, over 7,760 flights were cancelled between Saturday and Monday evening, according to FlightAware.
What to Do if Your Flight is Cancelled
Airlines are offering various options to passengers affected by the cancellations. Etihad Airways is providing full refunds for flights departing on Monday and Tuesday, and allowing free rescheduling for travel between February 28 and March 18. Emirates is offering full refunds for flights scheduled between Monday and Thursday, and rebooking options on alternate flights departing before March 20, though the airline has not confirmed if these rebookings will be free. Virgin Australia is offering free changes, travel credits, or refunds for passengers on cancelled Doha services this week.
The Australian Competition and Consumer Commission (ACCC) advises passengers to contact their airline directly to understand their rights and options.
Should You Cancel Your Trip?
Experts suggest avoiding proactive cancellation if your travel dates are beyond this week, as doing so may forfeit refund eligibility. Dean Long, chief executive of the Australian Travel Industry Association, explains that cancelling now is generally considered a “change of mind,” triggering cancellation fees and potential fare differences. Waiting for the airline to initiate changes is generally recommended.
Australians hoping to avoid flying through the Middle East have found limited consumer rights to move or cancel their flights, as highlighted in previous airspace closures in June last year.
Travel Insurance and Coverage
Travel insurance policies generally exclude coverage for losses or injuries resulting from war, armed conflict, or civil unrest. While it’s essential to check your individual policy, the Insurance Council of Australia (ICA) confirms this standard exclusion. The ICA is working with the Department of Foreign Affairs and Trade (DFAT) but emphasizes that the government is responsible for assisting stranded Australians.
Passengers with “cancel for any reason” clauses in their travel insurance may have coverage if they haven’t yet departed Australia, but those already overseas are unlikely to be covered.
Government Response and Repatriation
Foreign Minister Penny Wong has indicated that the fastest way to get Australians home is through the resumption of commercial flights. She stopped short of committing to government-funded repatriation flights, stating, “there are limits” to the assistance the government can provide.
Frequently Asked Questions
Q: What if my connecting flight is through a closed airspace?
A: Contact your airline immediately to explore rebooking options or request a refund.
Q: Will my travel insurance cover cancellations due to the conflict?
A: Generally, no. Most policies exclude coverage for events related to war or military action.
Q: Should I wait for the airline to contact me, or should I reach out first?
A: It’s best to proactively contact the airline to understand your options and expedite the process.
Q: What are my rights if the airline doesn’t offer a satisfactory solution?
A: Contact the ACCC for guidance on your consumer rights.
Did you know? Approximately 115,000 Australians are currently in the affected region, with thousands stranded at airports.
Pro Tip: Keep all travel documents, including booking confirmations, insurance policies, and communication with the airline, readily accessible.
Stay informed about the evolving situation and check with your airline for the latest updates. For further information, consult the Department of Foreign Affairs and Trade website.
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