Bank of America is seeking candidates to manage financial centers and their employees. The role emphasizes operating as a business owner, fostering a team environment, and prioritizing client financial goals.
Key Responsibilities
The position requires managing client traffic, developing talent through proactive sourcing, and driving business results via coaching and formalized routines. A core expectation is creating a “world class client experience” and ensuring operational excellence. Managers will also be responsible for executing initiatives prescribed by market leaders.
Managerial Expectations
Beyond day-to-day operations, managers are expected to champion opportunity and inclusion, manage processes with a data-driven approach, and serve as enterprise advocates. Risk management, people development through coaching, and financial stewardship are also key managerial responsibilities. The role also requires recruiting, onboarding, and supporting talent mobility for career growth.
Qualifications
Candidates must have at least one year of leadership experience, demonstrated through coaching, training, or motivating a team. Successful applicants will be enthusiastic, self-motivated, and focused on client results. Collaboration, strong communication skills, and the ability to adapt to new technologies are also essential. The position requires adherence to established processes and guidelines, and the ability to work weekends and/or extended hours.
Desired qualifications include prior management experience, knowledge of the financial services industry, and a track record of achieving goals. Bilingual skills are also listed as a plus.
Essential Skills
The position requires a diverse skillset, including coaching, customer service management, performance management, talent development, and risk management. Strong prioritization, problem-solving, and communication skills are also critical.
Education
A High School Diploma or GED is the minimum education requirement.
Frequently Asked Questions
What is the primary focus of this position?
The primary focus is managing a financial center and its employees on a day-to-day basis, fostering a team environment, and helping clients achieve their financial goals.
What managerial responsibilities are included?
Managerial responsibilities include being an opportunity and inclusion champion, managing processes and data, serving as an enterprise advocate, managing risk, and developing team members through coaching.
What are the minimum qualifications for this role?
The minimum qualifications include one year of leadership experience, a strong work ethic, and the ability to collaborate effectively. A High School Diploma or GED is also required.
Considering the emphasis on client experience and team development, how might individuals with a strong background in customer service excel in this role?
