Spitalul “Prof. Dr. Eduard Apetrei” Buhuși Pioneers AI-Powered Patient Communication
Starting in February 2026, Spitalul “Prof. Dr. Eduard Apetrei” Buhuși is transforming patient access to information with the implementation of AI-powered virtual assistants integrated into its telephone system. This initiative marks a significant step towards modernizing healthcare communication in Romania.
The Rise of Virtual Assistants in Healthcare
The healthcare industry is increasingly adopting conversational AI to streamline operations and improve patient experiences. Virtual assistants can handle a high volume of inquiries simultaneously, reducing wait times and freeing up human staff to focus on complex tasks. This trend is driven by the demand to address staffing shortages and improve efficiency in a sector facing growing demands.
According to a recent report by Grand View Research, the global healthcare virtual assistant market is projected to reach $1.75 billion by 2030, growing at a CAGR of 22.7% from 2023 to 2030. This growth is fueled by advancements in natural language processing (NLP) and machine learning (ML), making virtual assistants more capable of understanding and responding to patient needs.
How Buhuși’s System Works
Patients can access the virtual assistant at Spitalul “Prof. Dr. Eduard Apetrei” Buhuși by calling 0234 262 220, 0234 262 221, 0372 274 937, 0372 274 878 (extension 1), or directly at 0330 060 003. The system provides information on hospital services, appointment scheduling, and other general inquiries through a natural and user-friendly dialogue.
“The fresh solution aims to reduce waiting times and streamline communication, allowing medical and administrative staff to focus on essential activities,” stated Constantin Poiană, manager of Spitalul “Prof. Dr. Eduard Apetrei” Buhuși. “Through this initiative, the hospital is taking an important step towards digitizing medical services and improving the patient experience.”
Future Trends: AI and the Patient Journey
The implementation at Spitalul “Prof. Dr. Eduard Apetrei” Buhuși is indicative of broader trends shaping the future of healthcare. You can expect to witness:
- Personalized Patient Support: AI will enable more personalized interactions, tailoring information and recommendations to individual patient needs.
- Remote Patient Monitoring: Virtual assistants will integrate with wearable devices and remote monitoring systems to track patient health data and provide proactive support.
- Automated Appointment Scheduling: AI-powered scheduling tools will optimize appointment slots, reduce no-shows, and improve access to care.
- Enhanced Triage and Symptom Checking: Virtual assistants will assist with initial triage, helping patients determine the appropriate level of care and directing them to the right resources.
The hospital also recently partnered with Institutul de Pneumoftiziologie “Marius Nasta” București to offer free chest X-rays on February 10th and 11th, 2026, through the Dispensarul TBC Buhuși.
FAQ
Q: What information can the virtual assistant provide?
A: The virtual assistant can provide information about hospital services, appointment scheduling, and general inquiries.
Q: How can I access the virtual assistant?
A: You can access it by calling 0234 262 220, 0234 262 221, 0372 274 937, 0372 274 878 (extension 1), or directly at 0330 060 003.
Q: Is the virtual assistant available 24/7?
A: Yes, the virtual assistant is available non-stop.
Q: What is the address of the hospital?
A: Str. Voioaga nr. 3, Buhuși, Județul Bacău.
Did you know? Spitalul “Prof. Dr. Eduard Apetrei” Buhuși was recognized as one of the top 100 performing medical institutions in Romania in 2025 at the Gala Capital Performeri din Sănătate.
Pro Tip: Calling during off-peak hours (outside of 8:00-9:00 AM) may result in shorter wait times when connecting with the virtual assistant.
Explore more about the advancements in Romanian healthcare and share your thoughts on the role of AI in improving patient care. Subscribe to our newsletter for the latest updates and insights.
