HOUSTON – Reports of issues with residential solar panel installations are increasing in the Houston area, with homeowners citing confusing contracts and unexpected costs. These concerns arose following a recent report detailing the experience of Frances Holt, who faced a potential bill of $134,000 related to solar panels that were never activated.
Homeowners Share Similar Experiences
Since the initial report, numerous homeowners have contacted news outlets describing similar problems. Many report being initially attracted by promises of cost savings, only to discover the reality differed from what was presented to them.
One homeowner recounted a salesperson visiting her home at a vulnerable time, shortly after she and her husband retired. The salesperson offered assistance with high electricity bills, but a copy of the contract was never provided despite repeated requests.
Another homeowner described ongoing issues even after installation. After finding their electricity bill remained high, they were told additional panels were needed to achieve the promised savings.
Other homeowners reported feeling overwhelmed by the length and complexity of the contracts, relying on verbal assurances that were not ultimately honored. One homeowner was told their electric bill would be only $194 per month.
Seeking Clarity and Oversight
To help consumers navigate these complex issues, a solar energy expert is preparing to explain how to assess whether solar energy is a good fit for a home or neighborhood and the differences between power purchase agreements and solar leasing.
In Texas, the Texas Department of Licensing and Regulation (TDLR) regulates residential solar retailers. The agency investigates complaints related to deceptive sales practices, contract confusion, and installation problems. Consumer advocates suggest that filing complaints can help both individual homeowners and allow regulators to identify broader issues.
Frequently Asked Questions
What types of problems are homeowners reporting?
Homeowners are reporting issues ranging from confusing contracts to higher-than-promised electric bills.
What is the role of the Texas Department of Licensing and Regulation?
The Texas Department of Licensing and Regulation investigates complaints involving deceptive sales practices, contract confusion, and installation problems.
What can homeowners do if they are experiencing issues?
Homeowners can file a complaint with the Texas Department of Licensing and Regulation and share their stories with news outlets to help others avoid similar situations.
Are you considering solar energy for your home? What steps will you take to ensure a clear understanding of the contract and potential costs?
