On Wednesday, October 7, 2026, Nacional Monte de Piedad officially reopened its 301 branches across all 32 federal entities in Mexico following a strike that lasted nearly a year. Led by José Antonio Murillo Garza, the institution resumed operations to serve its more than one million annual users and over 3,000 employees, rolling out an online appointment system alongside financial relief measures for clients with active pawn contracts.
Clients must schedule branch visits online beforehand
Clients intending to visit a physical location must schedule an appointment online beforehand through the official branch scheduling portal. The process requires users to input their name and cellular phone number, select a convenient location and time slot, and obtain a confirmation folio. Institution guidelines state that appointments are strictly intransferible, meaning clients must attend in person while bringing their official INE identification alongside their confirmation folio. This online procedure consists of three steps and can be accessed at www.montepiedad.com.mx to reduce lines.
Did You Know? Nacional Monte de Piedad was originally founded more than 250 years ago with a social vocation to assist individuals in need of financial support.
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Reopened branches operate on continuous schedules from Monday through Friday between 8:30 and 17:00 hours, and on Saturdays from 9:00 to 14:00 hours.
Financial Relief and New Branch Formats
The reopening introduces multiple client benefits, including a 45-day period free of interest charges to help individuals regularize their pawns. Additional measures feature interest discounts determined by individual client histories, a preferred fixed monthly interest rate of 3.9%, temporary fee exemptions, and extended terms for renewals known as refrendos. The plan also includes special benefits for pawning cars and an extended validity for Dinero Monte.
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The institution is launching a new format of smaller branches known as “Montecitos” as part of the agreements reached with the labor union. This new model aims to expand pawnbroking services into smaller localities where the institution previously lacked a physical presence, targeting individuals who remain excluded from traditional banking due to a lack of credit history.
Strike concludes after nearly a year
The nearly year-long strike concluded just one day shy of 365 days, driven primarily by disputes over vacancy assignments, economic clauses, and working conditions. Union leader Zayún explained that workers maintained the strike without receiving salaries while relying on food baskets and monetary contributions from external labor organizations such as the CROC, CTC, and unions representing telephone, education, and railway workers. Zayún also cited a conflict over a 30-minute meal break for employees on continuous shifts, alleging some worked from 9:00 to 17:00 hours without the time being respected. While strikers lacked income for family needs and school registrations, Zayún stated that trust-based employees continued to receive their payrolls.

Due to the temporary suspension of services during the stoppage, the institution has adjusted the commercialization dates for specific pawn items. Contract holders must verify the updated deadlines corresponding to their specific agreements before visiting a location.
What documents and hours apply to branch visits?
What documents are required to visit a branch?
Clients must bring their official INE identification and their confirmation folio obtained when booking an appointment online. The institution specifies that appointments are intransferible and require personal attendance.
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What are the operating hours for the reopened branches?
Branches operate from Monday through Friday between 8:30 and 17:00 hours, and on Saturdays from 9:00 to 14:00 hours. The schedule applies across the institution’s 301 branches in all 32 federal entities.
How do clients access the 45-day interest-free period?
The institution offers 45 days without interest charges to help clients regularize their existing pawn loans upon reopening. Additional discounts on accumulated interest are calculated based on each individual client’s history.
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