NYC Health + Hospitals/Gotham Health launched a Pharmacy Home Delivery Program on January 8, 2026, bringing prescriptions directly to patients across all five boroughs of New York City. The program, a partnership with ScriptDrop, aims to improve medication access and adherence, particularly for vulnerable populations.
Expanding Access to Care
The new service addresses a key barrier to healthcare: reliably obtaining necessary medications. Gotham Health patients can now have their prescriptions delivered within one business day, receiving tracking information via text message and being required to sign for delivery. Currently, the program delivers all prescription medications with the exception of controlled substances and those requiring refrigeration.
According to ScriptDrop, 89% of patients experience improved medication adherence with home delivery. Michelle Lewis, CEO of NYC Health + Hospitals/Gotham Health, emphasized the program’s focus on equity, stating, “Our goal has always been to remove barriers to care, and access to medications is a key piece of that…this service helps ensure that our patients are getting the medications they need to live healthier lives.”
How to Enroll
Enrollment in the Pharmacy Home Delivery Program is available to all Gotham Health patients, regardless of insurance status, income, or health condition. Patients can sign up through their care team via MyChart, by phone, or in person during their next visit. The program offers real-time tracking and notifications, with delivery drivers confirming addresses and instructions when needed.
Gotham Health anticipates that this program will improve health outcomes, prevent disease progression, and reduce unnecessary hospital visits. The initiative builds on the organization’s commitment to providing comprehensive, patient-centered care to the communities it serves.
Frequently Asked Questions
What types of medications are *not* eligible for home delivery?
The program currently does not deliver controlled substances or medications that require refrigerated storage.
How quickly will my prescription be delivered?
Prescriptions will be delivered within one business day, Monday through Friday.
How will I know when my prescription is on its way?
Patients will receive a text message with delivery timeframe information and a secure link to track their order.
How might this new service impact the way New Yorkers manage their health in the long term?
