A woman traveling from Stockholm to Västerås was denied boarding a bus last spring because she is blind. The incident has been deemed direct discrimination by the Equality Ombudsman (DO), who is now threatening legal action.
DO: Direct Discrimination
According to the DO, the bus company directly discriminated against the woman when the driver refused her entry based on her disability. “As a passenger in public transport, one should not have to be questioned based on a disability or have to rely on other passengers for permission to travel,” stated Elisabeth Scholander, a case officer at the DO’s legal unit.
The DO is demanding 20,000 kronor in discrimination compensation for the woman. If the company opposes this demand, the DO has decided to file a lawsuit, according to Nyhetsbyrån Siren.
The woman was initially asked to wait outside the bus while other passengers boarded. The driver then told her she could not travel, citing safety concerns – specifically, that she would be unable to evacuate in the event of a fire. Two fellow passengers offered assistance in an emergency situation, after which she was finally allowed to board.
Following the incident, Flixbus conducted an internal review, including discussions with the driver and clarification of existing guidelines and procedures.
Frequently Asked Questions
What happened when the woman tried to board the bus?
The bus driver asked the woman to wait outside while other passengers boarded, then denied her entry citing safety concerns related to a potential fire.

What is the DO’s position on this case?
The DO considers this a case of direct discrimination, as the woman was denied service based on her disability.
What action is the DO taking?
The DO is seeking 20,000 kronor in compensation for the woman and is prepared to capture the case to court if the bus company does not comply.
How can we ensure that public transportation is truly accessible and inclusive for all individuals, regardless of their abilities?







