Police Scotland warn mental health call-outs are ‘unsustainable’

by Chief Editor

The Growing Strain: How Scotland’s Mental Health Crisis is Reshaping Policing – and What’s Next

Police Scotland is facing a relentless challenge: becoming a de facto first responder for mental health crises. Recent figures reveal officers attend 14,500 such incidents each month, despite a slight 6% decrease over two years. This isn’t simply a matter of increased reporting; it reflects a systemic failure to provide adequate mental health support, forcing police to fill critical gaps. But what does the future hold? Will this trend continue, and what innovative solutions are emerging to alleviate the pressure?

The Broken Pathway: Why Police Are First on the Scene

The core issue isn’t a lack of police willingness to help, but a breakdown in the healthcare pathway. As David Threadgold, Chairman of the Scottish Police Federation, points out, the connection between police and healthcare teams is often “broken or non-existent.” This leaves officers spending hours – even days – with individuals in crisis, simply because there’s nowhere else for them to go. A recent case highlighted by the SPF involved officers dedicating four days to a teenager in Dunoon, ultimately transporting her 150 miles to find appropriate care. This isn’t an isolated incident.

This situation isn’t unique to Scotland. Across the UK and internationally, police forces are grappling with similar pressures. A 2022 report by the National Police Chiefs’ Council in England and Wales found that police spend an estimated 20% of their time responding to non-criminal mental health calls. The problem is exacerbated by funding cuts to mental health services and long waiting lists for specialist support.

Emerging Solutions: From NHS24 Pathways to Community Hubs

Scotland is attempting to address the issue through several initiatives. The introduction of a mental health pathway in 2023 has diverted 9,000 calls to NHS24’s mental health hub, freeing up approximately 47,000 police hours. Direct contact between officers and clinicians for phone triage is also reducing unnecessary trips to already-overburdened emergency departments. Furthermore, training programs like ‘distress brief intervention’ are equipping 2,300 officers to signpost individuals to appropriate support.

However, these are often seen as ‘sticking plasters’ on a much larger wound. The real innovation lies in community-based solutions. The opening of SAMH’s ‘The Nook’ drop-in centre in Glasgow is a prime example. Offering support to anyone aged 10 and over, The Nook provides a safe space for individuals to begin their mental health journey, and crucially, is receiving referrals directly from the police. This model – shifting the focus from reactive crisis intervention to proactive community support – is likely to become increasingly prevalent.

The Rise of Co-Responder Models and Digital Mental Health

Looking ahead, several trends are poised to reshape the response to mental health crises. One is the expansion of ‘co-responder’ models, where police officers are paired with mental health professionals on calls. This allows for immediate assessment and intervention by a qualified clinician, reducing the need for police to take the lead. Several US cities, including Denver and Portland, have successfully implemented co-responder programs, demonstrating significant reductions in arrests and hospitalizations.

Another key trend is the growing role of digital mental health solutions. Apps offering guided meditation, online therapy, and crisis support are becoming increasingly accessible. These tools can provide immediate assistance and reduce the demand on traditional services. However, it’s crucial to address the digital divide and ensure equitable access to these resources.

Did you know? Studies show that individuals experiencing a mental health crisis are significantly more likely to have a positive outcome when they receive support from a mental health professional rather than law enforcement.

The Future of Policing: Less Intervention, More Connection

The long-term goal isn’t simply to alleviate the pressure on Police Scotland, but to fundamentally shift the role of policing in mental health. Assistant Chief Constable Catriona Paton rightly emphasizes that “a person in mental health crisis doesn’t need law and order, they need someone to listen, understand and help them make good choices.” The future of policing will involve less intervention and more connection – fostering stronger partnerships with healthcare providers, community organizations, and mental health advocates.

This requires sustained investment in mental health services, a commitment to early intervention, and a willingness to embrace innovative solutions. It also demands a cultural shift, recognizing that mental health is a public health issue, not a criminal justice one.

FAQ: Mental Health and Policing in Scotland

  • Q: Why are police responding to so many mental health incidents?
    A: A lack of adequate mental health services and a breakdown in the healthcare pathway are forcing police to fill critical gaps.
  • Q: What is a co-responder model?
    A: A co-responder model pairs police officers with mental health professionals on calls, allowing for immediate assessment and intervention.
  • Q: Are digital mental health solutions effective?
    A: Digital tools can provide immediate assistance and reduce demand on traditional services, but equitable access is crucial.
  • Q: What is Police Scotland doing to address the issue?
    A: Initiatives include a mental health pathway to NHS24, direct clinician contact for triage, and officer training in distress brief intervention.

Pro Tip: If you or someone you know is experiencing a mental health crisis, reach out for help. In Scotland, you can contact NHS24 on 111, or dial 999 in an emergency.

To learn more about mental health support in Scotland, visit the Scottish Association for Mental Health (SAMH) website. For further information on Police Scotland’s initiatives, see their official website: https://www.scotland.police.uk/

What are your thoughts on the role of police in responding to mental health crises? Share your comments below and let’s continue the conversation.

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