Inside the government service center in Qiu County, Handan City, Hebei Province, a counter bearing the sign “If the matter cannot be handled, look for me” draws immediate attention from visitors.
The name of the counter reflects a strong sense of duty among officials to handle reasonable and legitimate public appeals without pushing responsibilities onto others or taking detours. Addressing the issues and urgent needs that concern the public directly follows the guiding principles set out in the decision of the Fifth Plenary Session of the 20th Central Committee of the Communist Party of China. Officials aim to strengthen their sense of purpose and public service, maintain a firm stance on the side of the people, and avoid detaching themselves from everyday citizens.
Qiu County Supervises Public Appeals
To focus on pressing difficulties faced by residents, the Qiu County Commission for Discipline Inspection and Supervision continuously refines an ultimate supervision mechanism that spans county, township, and street levels. This framework integrates complaint intake, convenience assistance, and security prevention functions across multiple departments. On November 1, inside the Sesame Duck Shop in Xinmatou Town, members of the town’s comprehensive administrative law enforcement team visited to offer guidance regarding proper food arrangement and electrical safety.
Did You Know? Qiu County has successfully resolved and closed more than 3,200 public and enterprise appeals through its dedicated counters, achieving an overall closure rate of 99.8%.
Store owner Yuan Bin had previously encountered obstacles while trying to open his shop after learning the trade, getting stuck in the licensing and renovation stages due to unfamiliarity with policies and procedures. After visiting the Xinmatou Town “If the matter cannot be handled, look for me” counter, staff members recorded his business type, provided a material checklist, and guided him through online declarations. The next day, law enforcement officers inspected the store and noted issues regarding the separation of raw and cooked goods, sink functionality, and dust prevention facilities. When Yuan Bin worried whether he would need to completely demolish and rebuild his setup, officers assured him that adjusting the layout, installing appropriate facilities, and adding labels would suffice to save expenses.
For cross-industry and cross-departmental problems, the county discipline inspection and supervision commission coordinates joint oversight. Shopkeeper Guo Xiaojia recently visited the counter regarding poor mobile network signals at the Jiaxin Supermarket located on the basement level of the Qiu County Wanquanhui Mall, which often caused customer payment scans to freeze. After Guo sought help at the counter, the county commission initiated a county-level supervision mechanism, directing tower companies and telecommunications operators to inspect lines and replace antennas on-site.
General convenience matters are handled directly at township counters, while cross-field and complex appeals are coordinated at the county level. Under optimized procedures, same-day matters are addressed immediately, multi-departmental issues are resolved within three days, and long-standing complex problems receive a reply within seven days. “Behind the numbers are hard constraints,” said Shi Linlin, head of the Party and Government Conduct Supervision Office at the County Commission for Discipline Inspection and Supervision, noting that the agency applies closed-loop supervision across the entire chain from intake to accountability. County Committee Standing Member and Discipline Inspection Secretary Hu Shimin stated that the county will continue improving these mechanisms to ensure matters close to the people are properly managed.
Qiu County resolves over thirty two hundred public appeals
How many public and enterprise appeals has Qiu County resolved through this initiative?
The county has successfully resolved and closed more than 3,200 livelihood and enterprise appeals, achieving a cumulative closure rate of 99.8%.
What are the specific timeframes set for resolving different types of citizen appeals?
General convenience matters are handled on the same day, multi-departmental coordinated issues are concluded within 3 days, and long-standing complex problems receive an official response within 7 days.
What specific actions were taken to resolve the network signal issue at Jiaxin Supermarket?
Following supervision by the county discipline inspection and supervision commission, tower companies and telecommunications operators performed on-site treatments, inspected lines, and replaced antennas to eliminate signal interruptions.
How do local officials plan to sustain these improvements in public service delivery going forward?