The Alcohol and Gaming Commission of Ontario (AGCO) has issued a $120,000 fine to Great Canadian Entertainment (GCE) following the discovery of 40 instances of unauthorized gaming software. The AGCO reported that revoked or unapproved bill validator software was installed at four Ontario casinos during inspections on February 20 and March 15, 2025.
Why did the AGCO fine Great Canadian Entertainment $120,000?
The fine stems from the use of unapproved bill validator software across multiple gaming machines. According to a news release from the AGCO, inspectors identified 40 separate instances where software that had been revoked or was otherwise unapproved was active in a live casino environment.
While the AGCO confirmed the violations occurred at four different locations, the regulator did not name the specific casinos involved in the breach. The agency emphasized that the responsibility for ensuring all gaming system changes are “properly, reviewed, tested and authorized” lies solely with the casino operators.
How do unauthorized software updates impact gaming integrity?
The use of unapproved software poses a direct risk to the regulatory safeguards designed to protect both the operator and the player. Bill validators require “rigorous testing and approval” to ensure they perform critical functions reliably, according to the AGCO.

Dr. Karin Schnarr, the chief executive officer and registrar of the AGCO, stated that unauthorized software in a live environment “bypasses critical safeguards.” She noted that these measures are essential to uphold the integrity of gaming and maintain the public’s confidence in the entire system.
When software is not vetted, the ability of regulators to confirm that machines are operating as intended is compromised. This creates a gap in the oversight necessary to prevent fraud or mechanical errors that could affect the accuracy of payouts.
What are the next steps for the operator?
Great Canadian Entertainment has the opportunity to contest the penalty. According to the AGCO, any casino operator served with an order of monetary penalty has the right to appeal the registrar’s decision. This appeal must be filed within 15 days to the Licence Appeal Tribunal.

Frequently Asked Questions
Which Ontario casinos were fined?
The AGCO did not specify the names of the four casinos where the unauthorized software was found.
What is the purpose of a bill validator?
Bill validators verify that the cash inserted into a gaming machine is authentic and determine its correct value.
How can a casino operator appeal this fine?
Operators can appeal the penalty to the Licence Appeal Tribunal within 15 days of being served the order.
What do you think about the increasing oversight in the gaming industry?
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