Until then, everything was going well. Without being flamboyant, the employment situation was gradually improving in France. The number of job seekers in category A, those who are “really “ unemployment was diminishing, slowly but surely, of some 20 000 people per quarter since the end of 2015. The agencies of the Pôle emploi could finally make a work of lace-makers, even if the number of people to follow was important for the councillors.
According to a report in February 2019 by the deputy vosgien Stéphane Viry (LR), agents that are dedicated to the support “reinforced “for the more distant jobs, had 100 records on average. As a result, a quarter of job seekers requiring such support had not been meeting with his counselor in the five months following the registration with Pôle emploi.
“Hundreds of thousands of unemployed more “
In the agencies, there is concern, therefore, that the urgency and scale of a new social crisis repel efforts in the direction of the people furthest from the employment. “ We started just to get us back to the financial crisis of 2008, tells the story of Sylvie Amblot, steward CFTC in the Hauts-de-France. It was especially hard because it occurred stack at the time of the creation of Pôle emploi, by the merger of the Assedic and the ANPE. This time, we are afraid to have a lot more applicants. “
Because even if the devices are deployed during the outbreak of coronavirus have enabled us to absorb partially the shock, the short-term and in the interim are struggling, and some companies have already announced restructuring plans. The month of April, has registered more than 4.5 million job-seekers in category A, a record since the beginning of the statistical series in 1996. And the back looks bleak while traditionally, the month of September is already seeing a rebound in enrollment, due to the termination of contracts of summer and the arrival of the students on vacation.
While Emmanuel Macron must receive Wednesday, June 24, the social partners on employment issues (read at the bottom of the article)the minister of economy has acknowledged, last week, expect “hundreds of thousands of unemployed more “ in the months to come. “We have before us a wave of bankruptcies, a wave of challenges on the job front “, stated Bruno Le Maire said on RTL. For Pôle emploi, all will depend of the height of this wave. “ We know absorb load spikes “, judge Michael Ohier, deputy director general of the public body. “The difficulty will be if the increase was registered in time. “
In the Face of the “machine” Pôle emploi
“ A lot of people, who have never had to deal with Pôle emploi, will find themselves in front of the machine “it is feared a host agent in a paris outpost. “Losing his job is a situation of suffering that we express more or less aggressive…philosopher his colleague. With more applicants, we will have less time to devote to each. “
The direction of the public service, mindful of the influx to come, begins to anticipate. “We study a case of redeployment of certain skills in-house, with a toggle advisors to the “compensation” “, says Michael Ohier. Today, approximately 6 700 advisors are specialized in the management of rights to the unemployment allowance and approximately 5 500 is dedicated to relations with the companies, of which 1 000 CDD additional arriving in 2019 for three years.
With the gradual improvement of the labour market up to the outbreak, the latter battalion had grown to favor the insertion and the recruitment so that records of the allowances, less numerous, were a matter easily resolved. Now Place the reverse movement, even if“it will be necessary to keep some company, estimated Lorena Espinosa-Venot, representative of CFDT in the Auvergne region. Because employers are going to be a lot more demanding with every hire, taking into account their own difficulties. “
More advisors to manage the compensation
In 2008, the creation of Pôle emploi had led to the implementation of the “double skills “that is to say, advisors who could both calculate the allocations and to guide the seekers towards employment. Bad experience for the staff at the time, this logic was somewhat faded. Only a few hundred agents have kept this double competence in management today seeks to set in motion.
Off the field, discussions have also been initiated in parallel with the finance ministry and the ministry of the public service for a reinforcement of staff. Finally, plans are afoot to recall CDD and maintain a little longer the future retirees who know the ins and outs of compensation, and service the most vital for the unemployed.
“Job seekers expect to be compensated quickly to be able to stabilize and look for a new post “confirms Laurent America, the national trade Union of the staff of Pôle emploi (Snap PE). Currently, more than 90 % of applications for allocations are processed within a period of three weeks, according to the public body, and the folders that hang around are those for which there is a lack of supporting documentation.
The double stress of the reform of the unemployment insurance
Time and treatment may become more complex with the redesign of the unemployment insurance. Originally scheduled for the 1er April, the second phase of this reform has been shifted to the 1er September. It will be one of the topics of the meeting, Wednesday, June 24, Emmanuel Macron, with the social partners. The calculation of compensation should be reviewed, to lead, to features large, touch-less benefits for a longer time.
Training agents on the new rules is almost over, but in the agencies, we care about this extra stress, both administrative and human. “We’re going to have to manage again the mass unemployment and the distress, summarizes Lorena Espinosa-Venot. With a risk of a passage from the qualitative to the quantitative, which is frustrating for the advisors, but also job seekers, especially the most precarious. “
The risk of the recovery leaves aside the seniors
The organization hopes to absorb a large part of the work of management with the computer tools. “The job center of 2020 is not that of 2009, we have cloud-based a good part of our process “details Michael Ohier. For those who are experiencing difficulties with the digital, or the file is too complicated, telephone support is still possible.
→ BOOK. Pôle emploi, the hidden face
In addition to the claims, some of the new job seekers are going to want or need to reorient yourself. “We will have to escort them on new projects professional, with training adapted to the labour market and their labour pool, recalls Christophe Moreau. The cover will also remain essential for those who were already unemployed for some time before the crisis, and all those who are approaching retirement, who may not benefit from the recovery. “
While the public body expects a decrease in the number of jobseekers for the second half of 2021 at best, the danger is that those already on the bench did not play all season.
Macron again receives the social partners
– Emmanuel Macron meet again on Wednesday, June 24, at 16 hours the employers ‘ organisations and trade unions to talk about, among other things, of partial unemployment and of the reform of the unemployment insurance.
– The social partners await “ads “ on the part-time unemployment – the basic plan and the plan of long-term said of “retention in employment “ –, unemployment insurance, vocational training, employment, youth work or detached, the five topics that were discussed during consultations at the ministry of labour, which began on 8 June.
→ INVESTIGATION. Coronavirus : the voyage of the part-time unemployment
– These consultations were requested by Emmanuel Macron at a previous meeting with the un numbers of trade unions and employers, on the 4th of June. The social partners hope to be fixed on the reduced activity for the maintenance in employment, partial unemployment of long duration which shall enter into force on the 1er July, and on the future of the reform of the unemployment insurance.