PhonePe has appointed Srijon Biswas as its new Chief Technology Officer (CTO), tasking him with overseeing the company’s engineering organization. Biswas, who has been with the company for several years, will report to co-founder Rahul Chari, who has transitioned into the role of Chief Product and Technology Officer (CPTO).
How the leadership structure is changing at PhonePe
According to the company, Srijon Biswas will lead the engineering organization, a move intended to support the firm’s expanding portfolio of digital financial services. Biswas previously led engineering across multiple teams, contributing to the platform's ability to serve over 70 crore registered users as of April 2026.
Rahul Chari’s new mandate as CPTO is broader. Beyond overseeing product and technology functions, Chari is now responsible for trust and safety, data science and analytics, and customer experience. He will also lead strategic initiatives across the broader PhonePe Group, according to company disclosures.
PhonePe’s digital payments acceptance network now spans over 5 crore merchants. This scale requires significant investments in platform reliability and engineering talent to maintain uptime during peak transaction volumes.
What are the strategic priorities for the new CTO?
Srijon Biswas stated that his primary focus will be on “innovation, reliability, and scale.” In a public comment, Biswas noted that the company is currently in an “exciting time” in its journey, aiming to build products capable of serving hundreds of millions of Indian users.
The appointment comes as the company continues to scale its infrastructure. PhonePe reports that it is actively investing in engineering talent and platform capabilities to support its diversification into new digital financial service verticals.
Why the CPTO role matters for fintech growth
For companies scaling to hundreds of millions of users, engineering leadership often shifts from a “generalist” model to a “specialized” model. This allows the CTO to focus on infrastructure uptime, while the CPTO focuses on how those technical capabilities translate into user-facing features.
Frequently Asked Questions
Who is the new CTO of PhonePe?
Srijon Biswas is the new Chief Technology Officer. He has been with the company for several years and previously led multiple engineering teams.
What happened to Rahul Chari?
Rahul Chari, a co-founder of PhonePe, has moved into the role of Chief Product and Technology Officer (CPTO). He now oversees product, technology, trust and safety, data science, and analytics.
Who does the CTO report to?
Srijon Biswas continues to report to co-founder Rahul Chari.
How large is the PhonePe user base?
As of April 2026, PhonePe reported having more than 70 crore registered users and a merchant network of over 5 crore.
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