Asna has a proud look in her hostess uniform Air France, when she walks the corridors of the airport Paris-Charles-de-Gaulle airport, in Roissy. “For me, it is the accolade of having managed to incorporate a company as prestigious “, says this young woman of 24 years, assigned to the medium-haul and who completes his qualification in alternation.
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She would never have been able to imagine this, there are still two years. She was then agent-stop with the single tray in the pocket, and his level of English was very far from the 720 points out of 990 is required on the test of Toeic to apply for this kind of position.
“I was zero, I couldn’t launch myself, I was afraid of making mistakes “, remembers this Reunion installed in the paris region. This was before the mission locale de Gonesse (Val-d’oise), near the airport, it offered to participate in the program Flight Pro, financed by the Agence Erasmus + France.
The contact of the customer in a foreign country
This device allowed him to work 35 hours per week during a quarter to the reception at the Regency hotel in Bristol, England. She now has a level of English language-fluent (B2) which enables it to consider a good career. “Why not become head of the cabin, and then head main ! “, dream-t-it.
Since 2016, more than 80 young people with limited qualifications (from CAP to bac + 2) have been able to, as Asna, from the Uk, but also Ireland, Spain or Malta. Objective : to acquire the linguistic competence which they had lacked for work in the airport area of Roissy.
After a month of preparation (intensive English courses in four days, awareness of the culture of the country…), the trainees are “released” twelve weeks abroad in contact with the customer, in the trade, a hotel or a restaurant. These mobilities abroad are supported by the european funds of Erasmus +, at the rate of 4 000 to 5 000 € per person.
Very good rate of return to employment
Before the baptism of fire, the candidate at the start all pass by a selection committee composed of the partners of a consortium specifically built for the needs of the project. There are representatives of businesses, employers, but also the agency’s job center of the airport, which gives young people the necessary “certificate of registration-in-training” (AISF).
Sasha, candidate Flight Pro, about his place of work in Eastbourne
(England) last October. / Paris CDG Alliance
“We do not detain those that would be in trouble due to a level too low. But when the motivation is there, we can prescribe a training course intermediate in English, so that the person can integrate later the device “, highlights Stephanie Hullot, head of the jurisdiction of Paris-Charles-de-Gaulle airport Alliance.
Before leaving, the young people are required to formulate a professional project, in connection with the trades of the home, in the airline industry, hospitality, sales, or tourism. The formula miracles, with a rate of return to employment or training 86 %.
A moral contract fort with business partners
The involvement of the companies has a lot to do. Air France and a dozen other airlines have signed letters of commitment to hire all those who would reach the required level. It is a moral contract essential, stresses Thierry Aot, responsible for development of the department air in AKTO, commissioned before the crisis to provide 2,000 staff per year to the airlines. The sector has certainly been hit hard, but the hires related to retirements will resume.
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“If it does not directly bind the job training, it creates social despair on the territories of fragile, where there is already a loss of confidence in the system “, he explains. This expert of the strategy of employment, training and qualification note the benefits of the experience abroad, in addition to acquiring language skills : “Many people come back energized to block, after three months when they were no longer seen as young people from the suburbs to the unemployment, but as the French realized in a project. This is a well mad to be a time extracted from this pressure-cooker society. They are the head. “
Brian, himself, had found his vocation almost by chance. Guided by the mission locale de Villepinte (Seine-Saint-Denis), he was a member of the first graduating class in 2016. For 25 years, he has worked in Brighton, in the south of England, in an authentic coffee-shop.
Vice-champion of France of latte art
There, he learned the rudiments of the latte art, which consists of drawing a rose, a heart, or even a swan in the coffee and milk. “It was a revelation, I worked hard, and in the end, it has opened doors “, tells the story of the young man who has been ranked as a vice-champion of France of the discipline in 2018 and 2019.
Now assistant manager at the Starbucks in the terminal 2F, he stressed that nothing would have been possible without the mastery of the English language. “I was very bad at school, I did nothing. It was very reassuring for me to start from the beginning, without bias on my level. Today, English is my working language that I use in everyday life “, he explains.
In the airport of Roissy, the barista is the only one to wear the apron, black, one of the five cafés of its brand. The mark of excellence in the making, as in the tasting. In turn to train young people. It may hope soon to take responsibility, to lead his own team, always in the language of Shakespeare.