Despite losing 27% of its workforce last year, the IRS is reporting a successful 2026 filing season, receiving over 134 million individual tax returns and issuing more than 80 million refunds. The agency touts its performance as evidence it can maintain operations while navigating significant staffing challenges.
IRS Performance Amid Staffing Changes
The average tax refund this filing season was $3,400, an 11% increase compared to the prior year. Approximately 98% of returns and refunds were received electronically, and over 90% of electronically filed returns received refunds in 21 days or less. IRS Chief Executive Officer Frank Bisignano told the Senate Finance Committee on Wednesday that the agency is achieving “less people and better results.”
Bisignano stated that this is “the most successful filing season in IRS history.” To address workforce gaps, the IRS reassigned over 1,000 employees from its IT division last December, many to temporary details in taxpayer services. The agency’s tech shop has reportedly lost 40% of its workforce and 80% of its leadership in the past year.
The IRS is pursuing a strategy of modernization, aiming to serve taxpayers with fewer employees through technological innovation. Agency officials reported a 60% increase in website visits this filing season, with more taxpayers utilizing online resources and reducing the volume of phone calls.
Challenges and Concerns
The filing season wasn’t without issues. The IRS had to inform some employees two weeks before the deadline that their overtime wages were miscalculated, requiring them to file amended returns. Approximately 1.5 million taxpayers experienced delays of around 10 weeks in receiving their refunds due to the phasing out of paper checks.
Despite these challenges, IRS enforcement revenue is up 12% compared to the previous year, according to Bisignano. He emphasized the importance of collecting revenue from “highly compensated people and bad actors.”
Looking Ahead
The IRS has already begun preparations for next year’s filing season. The agency scrapped its Direct File program, a free online filing platform, deeming it a “costly, unnecessary and less popular duplicate of programs that already are in place.”
Frequently Asked Questions
What was the average tax refund this filing season?
The average tax refund was $3,400, an 11% increase compared to the prior year.

How many employees did the IRS reassign to support the filing season?
The IRS put about 1,500 IT and human resources employees on “involuntary” 120-day details to support frontline filing season work.
What happened to the IRS’s Direct File program?
The IRS scrapped Direct File, its free, online tax filing platform, stating it was a “costly, unnecessary and less popular duplicate of programs that already are in place.”
As the IRS continues to adapt to staffing changes and technological advancements, will it be able to maintain its reported level of performance and taxpayer service?
