Scammers are impersonating authorities and bank staff to trick victims into leaving bank cards and PINs in their letterboxes, a practice that has resulted in thousands of dollars being drained from personal accounts. According to police, this nationwide trend involves criminals gaining trust by claiming a victim’s account is compromised, leading to significant financial loss and distress for those targeted.
How the scam operates
Criminals typically initiate contact by impersonating officials or bank employees to convince victims their finances are at risk. Once the victim’s trust is gained, they are instructed to place their bank card in their letterbox, where it is later collected by the scammer. According to Westpac NZ, some victims have even been offered cash as compensation for the perceived inconvenience, further misleading them into complying with the requests.

Precedent and historical warnings
These incidents follow a series of warnings issued last September by financial institutions including Westpac NZ and ANZ. At that time, banks reported that scammers were frequently calling customers to demand bank cards and PINs. The methods have evolved from phone-based deception to include in-person collection, which police note has caused significant distress for victims across the country.
Preventative steps and reporting
Police are urging the public to never provide PINs, passwords, or banking details over the phone, nor should anyone leave cards in a letterbox. If an individual is unsure about a caller’s identity, they should hang up and call their bank using the official number found on the back of their card. Any contact from someone claiming to be police can be verified by calling the non-emergency 105 line.
Future implications
As these scams continue to target vulnerable populations, family members and caregivers are being asked to check in on elderly individuals to ensure they are aware of these tactics. It is likely that police will continue to monitor these reports, and victims may face ongoing financial recovery challenges. Anyone who has been targeted by this scam is advised to contact the police on 105 and notify their bank immediately.
Frequently Asked Questions
What should I do if someone asks me to leave my card in my letterbox?
Do not follow the instruction. Never leave your bank card or personal information in your letterbox or outside your home under any circumstances.
How can I verify if a caller is actually from the police?
If someone contacts you claiming to be the police, you can verify their identity by calling the police non-emergency number, 105.
What should I do if I believe I have been targeted by this scam?
You should report the incident to your bank immediately and contact the police by calling 105.
How do you ensure your elderly family members stay informed about the latest security threats in your community?

