Singapore-based personality Fiona Fussi has alleged that a Grab driver held her in his vehicle against her will until she paid $2 for a packet of wet tissue. The incident, which Fussi detailed in a July 10 TikTok video, has sparked a polarized debate among social media users regarding ride-hailing etiquette and passenger safety.
The Incident on July 10
Fussi, 30, stated that the encounter began when she requested a tissue from her driver. According to her account, the driver initially responded in a “snappy” manner, saying “No.” Minutes later, however, the driver offered her a packet of wet tissue. Fussi accepted the item, believing it was a complimentary gesture.
Upon reaching her destination, Fussi reported that the driver demanded $2 for the tissue. When she contested the charge, she alleged that the driver locked the vehicle’s doors, preventing her from exiting until the payment was settled. Fussi maintained that her grievance was not about the cost, but the lack of transparency regarding the transaction.
Public Response and Online Debate
The 55-second video has garnered 60,000 views and 190 comments, revealing a sharp divide in public opinion. Some netizens criticized Fussi, suggesting she was making an unnecessary issue of the situation. One commenter questioned if tissues were expected to be included in a standard booking, while another suggested that the driver’s costs for purchasing the supplies justified the fee.
Conversely, other users defended Fussi, focusing on the allegation that the doors were locked. One user argued that being confined in a vehicle is a “violation” and “can be scary,” regardless of the dispute over the tissue price. Another TikTok user claiming to be a private-hire driver noted that they offer tissues to passengers without ever soliciting payment.
Potential Next Steps for Grab
Grab has acknowledged the incident and has reached out to Fussi in the comments section of her post. While the company has not publicly announced a formal investigation or disciplinary action, the engagement indicates that the platform is aware of the allegations. It is possible that Grab may conduct an internal review of the driver’s account or seek further details from Fussi to determine if company policies regarding in-car transactions or passenger safety were violated.
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