Santorini Hair Spa has shuttered its Marsiling outlet at Block 182 Woodlands Street 13, leaving behind a trail of empty styling stations, sealed moving boxes, and a mounting pile of unpaid wages. While Google Maps persists in labeling the location as “open,” the reality on the ground is stark: as of September 28, the salon is closed to the public.
Stalled Paychecks and Vanishing Credits
The closure, executed without formal notice to clients, has left long-term patrons holding prepaid packages. Ms. Chua, a loyal customer for eight years, discovered the shutdown would be happening “anytime in these few days”. Beyond the consumer fallout, the human cost is mounting; Ms. Chua alleged that staff members are currently owed between one and three months of salary. According to her, stylists had been quietly reaching out to clients to help them burn through remaining credits before the final lock-up, hoping to provide some measure of service before the company collapsed.
A Pattern of Unannounced Shutdowns
Marsiling is one of several outlets to fall. The brand’s footprint across Singapore has been shrinking, largely in the shadows. Records show the Bishan outlet closed on January 19, 2025, followed by the Bidadari branch on August 31, 2026. Search platforms now categorize locations in Hougang, Tampines, Ghim Moh, and Sembawang as permanently shuttered.
The digital presence of the brand remains deceptively active. As recently as September 25, official promotional posts continued to market the Ghim Moh, Marsiling, and Hougang outlets—even as the physical locations stood empty.
The View from the Woodlands Front
On September 28, the Marsiling unit told a story of abrupt departure. Two employees remained inside, surrounded by the detritus of a defunct business: folded chairs and stacked, taped-up cardboard boxes. One staffer, dressed in a beige top, spoke briefly through a sliver of the glass door. She declined to comment on the record, citing a lack of authorization, and offered no contact details for the management team. A sign taped to the glass offered a brief farewell, citing a “difficult decision” to close after eight years and directing customers with package balances to approach staff for guidance.
Loyal Patrons Left in the Lurch
For the local community, the closure is more than an inconvenience. Crystal, who works at a nearby bakery, relied on the salon for monthly root touch-ups. She managed to avoid the prepaid trap, but she remains unsettled by the loss of the stylists’ expertise. “What if other salons I go to can’t dye my hair as well as they do?” she asked.
Ms. Chua, whose own package balance was depleted by July, feels the sting of the closure personally. Her primary frustration, however, is reserved for the company’s treatment of the staff. She described the employees as “faithful and dedicated” professionals who have been left to face the fallout of a sinking business without support.
Lingering Questions for Displaced Staff
The status of the company’s financial obligations remains in flux. As of September 28, employees were still waiting for clarity. Ms. Chua said that her stylist contact informed her that the company would have updates regarding pending salary payments by September 30. For now, the official Facebook page lists the brand as “permanently closed,” leaving little hope for a turnaround.
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