The Ministry of Religious Affairs has mandated that all intending Umrah pilgrims must book their travel exclusively through government-certified companies. Following the cabinet’s approval of new federal regulations, the Ministry now holds full administrative and regulatory oversight of the sector, aiming to increase transparency and protect pilgrims from unregistered service providers.
New Regulatory Oversight and Committee Formation
The federal government’s notification of the new Umrah Rules centralizes all supervisory and regulatory authority under the Ministry of Religious Affairs and Interfaith Harmony. To implement these changes, the government has established an Umrah Policy Committee tasked with drafting comprehensive policies in line with the new regulations.
The committee is chaired by the Additional Secretary for Religious Affairs. Its membership includes senior officers from the Ministry of Interior, the Ministry of Foreign Affairs, the Ministry of Law and Justice, and the Cabinet Division. This inter-ministerial structure is intended to ensure effective oversight and cross-departmental accountability.
Did You Know?
The government has directed all Umrah operators to immediately verify their Nusuk contracts according to procedures on the Ministry’s website to remain eligible for the official list of certified providers.
Operational Requirements for Pilgrims and Operators
Under the updated framework, the Ministry will publish a list of certified Umrah companies on its official website to help the public identify authorized operators. The Ministry explicitly stated that it will only process complaints against companies that appear on this certified list. Responsibility for any issues stemming from bookings made through uncertified or unregistered firms will rest solely with the individual pilgrims.
To further secure these arrangements, the Ministry has advised pilgrims to use only formal banking channels for payments. Pilgrims are urged to retain all payment receipts, contracts, and relevant documentation to ensure they have the necessary evidence should a dispute or complaint arise.
Future Implementation and Enforcement
Following the approval of these policies, only companies officially certified by the Ministry of Religious Affairs will be authorized to provide Umrah services. Officials expect this move to discourage illegal operators, streamline the booking process, and strengthen public confidence in the sector.
Frequently Asked Questions
Who can a pilgrim complain to if they have an issue with their Umrah booking?
The Ministry of Religious Affairs will only entertain complaints against companies that are officially certified by the Ministry.
What should pilgrims do to safeguard their rights during the booking process?
Pilgrims are advised to book only through companies listed on the Ministry’s website, use banking channels for all payments, and retain all receipts and contracts.
What is the purpose of the new Umrah Policy Committee?
The committee was formed to formulate a comprehensive Umrah policy that aligns with the new government regulations, ensuring transparency and effective oversight of the sector.
How do you plan to verify your travel operator under these new government guidelines?
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