Maybank Indonesia addressed the application of its Performance Improvement Plan (PIP) on Friday, September 25, 2026, following union worker complaints that the policy allegedly triggered layoffs. The labor dispute reached the House of Representatives’ Komisi XI DPR, which subsequently asked the Financial Services Authority (OJK) to evaluate the bank’s PIP rules. Management maintained that the process functions as a standard organizational tool designed to keep performance tracking measurable.
Maybank Management Defends Performance Framework
A spokesperson for Maybank Indonesia stated that the company respects the concerns and feedback raised by various parties regarding the performance program. According to the bank, the process aligns with standard practices used across many organizations to establish a high-performance culture. “As part of the performance management practices applied by many organizations, this process aims to ensure measurable performance management and support the realization of a high-performance culture,” the spokesperson said in a statement on Friday, September 25, 2026. Management also emphasized that the implementation strictly follows existing statutory regulations.
Did You Know? The controversy centers on the Performance Improvement Plan (PIP), which Maybank Indonesia states is a standard management practice used by many organizations to ensure measurable performance management.
Dispute Resolution and Regulatory Review
Addressing the grievances brought forward by union workers, Maybank Indonesia asserted that no official dispute case currently exists in the manner described. The bank clarified that any genuine labor disputes must be resolved through established industrial relations mechanisms in accordance with current laws. Management noted that related employment issues have already been handled through government agencies holding jurisdiction over labor matters. Regarding the parliamentary request directed at the financial regulator, the institution confirmed it respects the ongoing process and stands ready to provide necessary information or clarifications.
Frequently Asked Questions
What prompted the evaluation request by Komisi XI DPR?
The parliamentary commission requested an evaluation after receiving formal complaints from labor unions regarding the use of the Performance Improvement Plan at Maybank Indonesia.
How does Maybank Indonesia classify the Performance Improvement Plan?
Management characterizes the program as a standard part of performance management practices applied by many organizations to secure measurable results and foster a high-performance culture.
Has Maybank acknowledged any ongoing labor disputes?
The bank stated that, as of its latest remarks, no such dispute cases exist as described by the union, adding that any employment disagreements must follow official industrial relations procedures and government labor agencies.
How should financial institutions balance structured performance management with workforce protections during labor disputes?