MESTRE – Dentix reassuring its customers with the promise that it will not abandon any patient. But, faced with an answering machine and the shutters lowered, those who had already paid or started a care in the clinic under the arcades of piazza Ferretto is already run to the shelters. L’Adicothe association of consumers of Mestre, is receiving dozens of calls from patients mestre inhabitants desperate.
“There are those who have already paid 12 thousand euros for a job that is never started. And those with provisional implants or partial intervention, and now must turn with urgency to another doctor” do know from the Adico. The roads are different, those who have paid in cash is trying to get back the sum. Easier seems the path of those who planned payments in installments, perhaps relying on a financial, it, and will probably take action to stop future payments. The headquarters of Mestre in the chain for the dental care, as well as other of the 56 branches in Italy, has not reopened after the emergency Covid. After weeks of silence, the founder of the Spanish Group, the dentist Angel Lorenzo Murielhe decided to break the silence by posting on the website of Dentix a letter addressed to patients.
The company apologizes, but without giving too many explanations: “we can Not deny the reality that we have lived and are living a difficult moment”. And he continues: “We are working day-to-day, for the study of any solution that can ensure a path of continuity to Dentix. To protect your urgent needs and to plan a path back to normality”. In the meantime, however, specialized sites, one of which is quoted directly from the headquarters of Dentix as a reference for the publication of their press releases, as well as the Italian National Association of Dentists, disseminate communications on the status of the health of the company that, pending confirmation, do not soothe patients.
“History repeats itself – comment by Adico -: – as has happened some time ago for the Idea Smile, even the Spanish giant of dentistry is likely to leave to walk hundreds, if not thousands, of patients throughout Italy”. The law office of Adico also in this case, has already begun its activities at the customer protection Dentix, to follow them in what looms to be a battle very articulate. “At present the dental clinic is not yet failed, explains Carlo Garofolini, president of the association of consumers -. But in many, almost all of the patients in the offices of piazza Ferretto, have contacted us desperate because none of them get the most from the switchboard of the clinic”. The secretary yesterday continued to reiterate: “we can Not answer now, thanks for understanding”.
“In this context – adds Garofolini -, our first action is the formal notice of the company, with the consequent request for a refund of the amount paid by the customer within a defined term, usually fifteen days. If in terms the other party will not fulfil the demands, our way of proceeding will depend on the type of payment made. For those who have paid by turning a loan with a financial, there is the possibility to terminate the loan agreement by deleting the future installments, and asking for the return of those already paid. With Idea Smile we moved so getting good results. For those who have paid in cash, the situation is complicated and must be assessed case by case, and probably wait for the eventual failure of the clinic”.
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