Florida shoppers have a new top choice for grocery satisfaction, according to the latest report from the American Customer Satisfaction Index (ACSI). Trader Joe’s has surpassed Publix as the highest-rated supermarket in the state, marking a shift in consumer preference.
Trader Joe’s Takes the Lead
The ACSI report, which examines customer satisfaction across a wide range of industries, reveals a slight overall decline in supermarket satisfaction in 2026, falling 1% to a score of 78. However, while many supermarkets experienced stagnation or marginal improvement, three retailers stood out: Trader Joe’s, Save A Lot, and H-E-B.
Trader Joe’s climbed to a score of 86 in the latest rankings, solidifying its position as the leader. Publix, while still performing strongly, maintained its 2025 score of 84. The study noted that Trader Joe’s success is particularly noteworthy given its ongoing national expansion, which often presents operational challenges for growing companies.
Industry-Wide Trends
The report indicates that inflationary prices and increased competition continue to impact the supermarket industry. Several other retailers saw shifts in their rankings. Sam’s Club (Walmart) experienced a slight decline, while Save A Lot showed significant improvement, jumping to a score of 78. Aldi, Costco, and Whole Foods all held steady with a score of 81.
The full rankings, as reported by the ACSI, are as follows:
| Rank | Supermarket | 2025 Score | 2026 Score |
|---|---|---|---|
| — | ALL | 79 | 78 (↘) |
| 1 | Trader Joe’s | 84 | 86 (↗) |
| 2 | Publix | 84 | 84 (-) |
| 3 | H-E-B | 82 | 83 (↗) |
| 4 | Sam’s Club (Walmart) | 83 | 82 (↘) |
| 5 (TIE) | Aldi | 81 | 81 (-) |
| 5 (TIE) | Costco | 81 | 81 (-) |
| 5 (TIE) | Whole Foods (Amazon) | 82 | 81 (↘) |
| 8 (TIE) | All Others | 79 | 79 (-) |
| 8 (TIE) | ShopRite | 80 | 79 (↘) |
| 8 (TIE) | Target | 80 | 79 (↘) |
| 11 (TIE) | Ahold Delhaize | 78 | 78 (-) |
| 11 (TIE) | Kroger | 78 | 78 (-) |
| 11 (TIE) | Meijer | 79 | 78 (↘) |
| 11 (TIE) | Save A Lot | 75 | 78 (↗) |
| 11 (TIE) | Wegmans | 83 | 78 (↘) |
| 16 | BJ’s Wholesale Club | 77 | 77 (-) |
| 17 | Hy-Vee | 78 | 76 (↘) |
| 18 | Walmart | 75 | 75 (-) |
| 19 | Albertsons Companies | 76 | 74 (↘) |
| 20 | Giant Eagle | 74 | 73 (↘) |
Frequently Asked Questions
What supermarket ranked highest in customer satisfaction in 2026?
According to the American Customer Satisfaction Index, Trader Joe’s ranked highest in customer satisfaction in 2026, with a score of 86.
What was Publix’s customer satisfaction score in 2026?
Publix maintained a customer satisfaction score of 84 in 2026, placing it second in the rankings.
Did overall customer satisfaction with supermarkets increase or decrease in 2026?
Overall customer satisfaction with supermarkets declined slightly in 2026, falling 1% to an ACSI score of 78.
How might these shifts in customer satisfaction influence grocery shopping habits in the coming year?
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