European aviation industry leaders are calling for an immediate pause on the implementation of the new Entry/Exit System (EES) after reports of five-hour queues at border controls. Organizations including ACI Europe, Airlines for Europe (A4E), and IATA warn that the border control system is causing significant flight delays and forcing airlines to depart with empty seats as passengers remain trapped in processing lines.
Why is the new EU border system causing airport chaos?
The Entry/Exit System (EES) is designed to track non-EU travelers entering the Schengen Area through biometric registration, such as facial recognition and fingerprints. However, according to industry groups, the technical integration of these IT systems is currently failing to meet the speed requirements needed for high-volume travel. Instead of the intended efficiency, the process is taking several minutes per person, leading to massive bottlenecks at major transit hubs.

What are the consequences for passengers and airlines?
The primary consequence of the EES implementation is the departure of “half-empty” aircraft. Because the border control facilities lack the capacity to process travelers at the necessary speed, passengers are missing their flights despite arriving at the airport in what was previously considered “good time.”
In a joint letter to European Commission President Ursula von der Leyen, industry leaders noted that passengers are being forced to wait in outdoor, unprotected areas because terminal buildings cannot accommodate the overflow. Ryanair’s Director of Operations, Neal McMahon, stated that passengers and families should not serve as “guinea pigs” for a system that is not yet ready for the peak summer season.
How are airlines responding to the backlog?
Major carriers are currently in talks with national authorities to mitigate the impact on travelers. SAS spokesperson Øystein Schmidt confirmed that the airline shares the concerns raised by ACI and A4E regarding the “unsustainable pressure” placed on airport infrastructure. The industry consensus is that the European Commission should suspend the rules throughout the busy summer months to prevent further travel disruptions, cancellations, and lost connections.

Frequently Asked Questions
- What is the EES system? It is a digital border control system that requires non-EU citizens to provide biometric data (fingerprints and facial scans) upon their first entry into the Schengen area.
- Why are there delays? The system’s technical integration is causing processing times to stretch from seconds to several minutes, creating massive queues that exceed airport terminal capacity.
- Will this affect my flight? Yes, if you are traveling through a major European hub, there is a risk of missing connecting flights. Industry bodies advise allowing for significant extra time at the airport.
- Is the system currently being paused? As of now, industry organizations have requested a pause, but travelers should prepare for the system to be active and plan accordingly.
Are you experiencing delays or have you been impacted by the new border control measures? We want to hear from you. Share your travel stories or questions in the comments section below to help other travelers navigate these changes.
