UZ Gent IT Failure: System Outage & Paper Records

by Chief Editor

The University Hospital of Ghent (UZ Gent) is currently experiencing significant server problems, leading to the temporary unavailability of several key digital systems, including the electronic patient record. Hospital staff have reverted to using pen and paper for all processes, including patient registrations.

Impact on Patient Care

While the extent of the disruption is still being assessed, reports indicate that most consultations have continued as planned. Hospital staff are working to determine which medical procedures can proceed and which may need to be adjusted given the lack of digital access to patient files. The hospital states the impact for patients is minimal.

Did You Know? The UZ Gent experienced a cyberattack from Russia in the previous year.

Cause and Potential Resolution

The cause of the server issues is currently unknown, but UZ Gent officials believe It’s unlikely to be the result of a cyberattack. The problems began Friday morning. Authorities anticipate the issues may be resolved by the complete of the day.

Expert Insight: The rapid shift to manual processes highlights the critical dependence of modern healthcare systems on digital infrastructure. While contingency plans like reverting to paper records are essential, prolonged outages can create significant administrative burdens and potentially impact the speed and efficiency of care delivery.

Patients affected by the disruptions are being contacted directly by the hospital.

Frequently Asked Questions

What systems are affected?

The electronic patient record and other digital systems are currently unavailable.

How are patient registrations being handled?

All patient registrations are being done manually, using pen and paper.

Is this a cyberattack?

UZ Gent believes it is unlikely that this is a cyberattack, though the cause is still under investigation.

As hospitals increasingly rely on digital systems, how might similar incidents impact healthcare delivery in the future?

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