A power failure at a substation has disrupted water service for residents in northern and nor-poniente sectors of the Monterrey Metropolitan Area. As of July 17, 2026, Servicios de Agua y Drenaje de Monterrey (AyD) confirmed that the pumping operations at the Nueva Castilla tank system were halted due to the electrical outage. The utility provider has reported the incident to the Comisión Federal de Electricidad (CFE) under folio number D-1008065334, and service restoration remains contingent on the recovery of the electrical grid.
Impacted Areas and Service Recovery
The disruption affects a broad range of neighborhoods across five municipalities: Apodaca, El Carmen, Escobedo, García, and Salinas Victoria. While the water supply is currently experiencing low pressure or total service suspension, AyD stated that distribution and pressure levels will begin to increase gradually once the CFE restores power to the facility. The agency has advised residents in the affected zones to practice rational water consumption while the system stabilizes.
Affected Municipalities and Neighborhoods
AyD identified numerous neighborhoods likely to face water shortages during the outage:
- Apodaca: Campo Militar, Cereal, Valle Castilla.
- El Carmen: Alianza Real, El Jaral, Hacienda La Providencia, and various sections of N.L. Edo. de Progreso.
- Escobedo: Alianza Real, Andrés Caballero Moreno, Arboledas de Escobedo, Fomerrey 189 Las Palmas, Nueva Castilla, and Real de los Agaves, among others.
- García: A wide range of residential developments including Cumbres, Dominio Cumbres, Hacienda Del Sol, Las Lomas, and Valle de Lincoln.
- Salinas Victoria: Agrarista, Bosques de los Nogales, Cabecera Municipal, and various industrial parks including HOFUSAN and Interpuerto.
For specific updates and reports, the agency directs citizens to monitor their official communication channels and social media profiles.
Frequently Asked Questions
What caused the water service interruption?
The interruption was caused by a failure at an electrical substation, which halted pumping at the Nueva Castilla tank system.
When will water service be fully restored?
Restoration will occur gradually once the Comisión Federal de Electricidad (CFE) fully restores power to the substation.
Which municipalities are affected by this outage?
The affected municipalities include Apodaca, El Carmen, Escobedo, García, and Salinas Victoria.