Westmorland and Furness Council’s Adult Social Care services have received a positive assessment from the Care Quality Commission (CQC), the first since the council was formed in 2023. While rated as “Requires Improvement” the council scored just one point away from a “Good” rating.
Positive Assessment Highlights
The CQC assessment, conducted in June 2025, praised the council’s person-centred approach, support for carers, and commitment to keeping people safe. Strong leadership and productive partnerships with the NHS and voluntary sector were also noted. CQC’s chief inspector of adult social care and integrated care, Chris Badger, stated the authority “wasn’t far off from providing good access to services” and demonstrated a commitment to improvement.
The report highlighted several areas of strong practice, including a commitment to equity and inclusion, particularly for rural communities, LGBTQ+ individuals, and asylum seekers. A stable care market and effective safeguarding practices were also recognized.
Areas for Improvement
The CQC identified areas where the council could improve, including developing a stronger prevention strategy, reducing waiting times for assessments and reviews, and enhancing specialist provision for those with complex needs. Challenges related to rurality, such as travel and access to respite care, were also noted.
Cllr Patricia Bell, Westmorland and Furness Council Cabinet member for Adults, Health and Care, welcomed the report, noting the progress made in reducing waiting times – halving the number of people waiting for social perform or occupational therapy assessments since the inspection. She also emphasized the council’s commitment to prioritizing assessments and contacting residents if delays occur.
Financial Pressures and Future Outlook
The council acknowledged the severe financial pressures it faces, with adult social care accounting for one-third of its proposed £301m budget. A key focus of the improvement plan is to support independence and manage demand and costs effectively. This proves possible the council will continue to prioritize partnerships with the NHS and voluntary sector to enhance service delivery.
Frequently Asked Questions
What was the overall rating given to Westmorland and Furness Council’s Adult Social Care?
The Care Quality Commission rated Westmorland and Furness Council as “Requires Improvement,” but noted the council was only one point away from receiving a “Good” rating.
What were some of the strengths identified by the CQC?
The CQC praised the council’s person-centred approach, support for carers, strong leadership, and productive partnerships with the NHS and voluntary sector.
What areas did the CQC identify for improvement?
The CQC recommended the council develop a stronger prevention strategy, reduce waiting times for assessments, and enhance specialist provision for people with complex needs.
As Westmorland and Furness Council continues to develop as a new unitary authority, how might it balance the demand for improvement with the financial challenges it faces?
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