Mylène Crand has launched Myl’Solution, a micro-enterprise providing outsourced commercial and administrative assistance specifically for the construction (BTP), DIY, and interior design sectors. The venture addresses a resource gap for small and medium-sized enterprises (TPE/PME) that lack the internal capacity to manage administrative and sales functions.
Why is specialized outsourcing becoming a trend in the BTP sector?
The construction and interior design industries are seeing a shift toward “verticalized outsourcing.” This involves businesses hiring service providers who understand their specific technical language and workflows rather than generalist virtual assistants.
According to Crand, many small and medium-sized enterprises in her territory lack the necessary commercial and administrative resources to grow.
As these businesses scale, the complexity of managing quotes, client follow-ups, and administrative paperwork increases. Outsourcing these specific tasks allows trade professionals to focus on their core competencies: building, installing, and designing.
What specific expertise does Myl’Solution bring to the market?
Myl’Solution is not a generalist firm. The micro-enterprise is built on Crand’s 20 years of professional experience within the BTP, DIY, and interior design industries. This tenure provides a level of industry-specific context that general administrative services often lack.
The service focuses on two primary pillars:
- Commercial Assistance: Managing the sales pipeline and client interactions.
- Administrative Assistance: Handling the essential paperwork that keeps a construction or design firm compliant and organized.
By targeting the TPE and PME segments, the business addresses the specific needs of smaller firms that may not require a full-time employee but need more support than a part-time generalist can provide.
How can small construction firms benefit from outsourced support?
The primary benefit of specialized support is the ability to maintain professional client touchpoints without increasing permanent headcount. For a small firm, hiring a full-time administrator involves payroll taxes, benefits, and office space costs. Outsourcing provides a flexible alternative.
Industry experts suggest that specialized support can lead to:
- Faster Quote Turnaround: Promptly responding to commercial inquiries can prevent clients from moving to competitors.
- Improved Cash Flow: Efficient administrative management ensures that invoicing and documentation are handled accurately and timely.
- Reduced Burnout: Business owners can focus on high-value technical work rather than struggling with mounting paperwork.
Frequently Asked Questions
What industries does Myl’Solution serve?
The company exclusively serves professionals in the construction (BTP), DIY (bricolage), and interior design (agencement) sectors.
Who is the target client for this service?
The service is designed for small and medium-sized enterprises (TPE/PME) that lack dedicated internal commercial or administrative staff.
What is the background of the founder?
Mylène Crand has 20 years of professional experience working within the construction and interior design industries.
Are you a professional in the construction or design industry looking to scale your operations? Leave a comment below with your thoughts on outsourcing, or subscribe to our newsletter for more industry insights and business trends.
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