DICK’S Sporting Goods is seeking a Retail Bike Technician in Phoenix, Arizona. The company states its belief that sports positively change lives and emphasizes the role of every team member in equipping athletes.
Role Overview
The Bike Technician position is technically focused, aiming to provide a specialized customer experience for cyclists. Responsibilities include building and repairing bicycles according to established procedures, and leveraging industry knowledge to offer product recommendations.
Key Responsibilities
- Provide customer service and sales support within the Bike Department.
- Maintain merchandise presentation standards.
- Promote company programs like warranty sales and the Scorecard loyalty program.
- Build and repair bicycles, and assist with exercise equipment assembly.
- Support the team in various tasks as needed.
Teammate Traits
DICK’S Sporting Goods highlights several key traits for its team members, including accountability, customer focus, collaboration, and instilling trust. Decision-making abilities and an action-oriented approach are also valued.
Qualifications
Prior experience building, repairing, and selling bicycles is preferred. Candidates must be able to stand, bend, stoop, reach, push, pull, and lift between 15 and 35 pounds occasionally. The position also requires the ability to work extended periods standing or walking—up to four hours.
Frequently Asked Questions
What is the primary focus of the Bike Technician role?
The primary focus is providing a differentiated customer experience specifically to cyclists, including building and repairing bicycles.
What traits does DICK’S Sporting Goods value in its team members?
Accountability, customer-focus, collaboration, instilling trust, decision-quality, and an action-oriented approach are all valued traits.
Are there any physical requirements for this position?
Yes, candidates must be able to stand, bend, stoop, reach, push, pull, and lift 15 to 35 pounds occasionally, and work extended periods standing or walking.
As DICK’S Sporting Goods expands its specialized offerings, how might the role of the Bike Technician evolve to meet changing customer needs and industry trends?
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