SINGAPORE – A BreadTalk employee has been dismissed after a video circulated on social media showing the individual cleaning display shelves with a broom. The incident, which occurred at the Eastpoint Mall outlet on February 9, prompted a swift response from the bakery and the Singapore Food Agency (SFA).
Incident Details
Footage of the cleaning practice was posted to the Complaint Singapore Facebook group. The video shows a worker sweeping crumbs from the shelves onto the floor. According to information accompanying the video, the incident took place after the bakery had closed for the day.
A BreadTalk spokeswoman confirmed the company was aware of the incident and stated, “We sincerely apologise and are taking this matter very seriously. The actions observed are unacceptable and do not reflect BreadTalk’s strict food safety and hygiene procedures.” The employee was employed by an external cleaning company and their services have been terminated.
Response and Remedial Actions
Following the incident, BreadTalk conducted a thorough cleaning and disinfection of the Eastpoint Mall store. As a precaution, all products on display at the time were discarded. The outlet resumed operations the following day.
The bakery has also stated it is reinforcing hygiene protocols with its cleaning partners and will provide additional retraining for all cleaning staff to prevent similar occurrences. The SFA confirmed it is looking into the matter and will investigate all feedback alleging poor food safety practices.
The SFA indicated it may request further details from the individual who posted the video and will accept enforcement action if sufficient evidence is obtained.
Frequently Asked Questions
What action did BreadTalk take after learning of the incident?
BreadTalk dismissed the employee involved, conducted a deep cleaning and disinfection of the store, and discarded all products on display as a precautionary measure. They are also reinforcing hygiene protocols and providing additional training.
What is the SFA’s role in this situation?
The Singapore Food Agency (SFA) is investigating the incident and will take enforcement action if sufficient evidence of poor food safety practices is found. They may also request more information from the person who initially reported the incident.
When did this incident occur?
The incident occurred on February 9, and came to light after a video was posted to the Complaint Singapore Facebook group. The SFA began looking into the matter on February 10.
How might similar incidents be prevented in the future?
