Paula was ‘disappointed with Ireland’s premier airline’ but Aer Lingus followed the rules – The Irish Times
The New Era of Passenger Empowerment: When Data Meets the Departure Lounge For decades, the relationship between an airline and a passenger was one of total information asymmetry. The airline knew where the plane was, why it was delayed, and exactly how much compensation they might owe; the passenger only knew what the flickering airport … Read more