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This is a discussion post. The post is an expression of the writer’s own position.
Thanks again to Malthe Damborg for sharing her experience with us. It means a lot, and we hope that DSB will be able to show a better side on his next trip.
It is always important for DSB to hear from our customers, whether positive or negative, so that we can improve our service.
First of all, I would like to start by thanking Malthe Damborg for sharing her experience.
When it comes to delays and cancellations, we fully understand how frustrating it can be for our customers. Although we do what we can every day to run as planned, there are unfortunately many things that can affect train traffic. We naturally try to avoid delays and cancellations, as we know that punctuality is important to all our customers.
In the event of delays and cancellations, we offer compensation through the DSB Travel Time Guarantee, which you can apply for on DSB’s website. Here you can either choose cash compensation depending on the delay or get a new ticket for the same journey. If you travel on a period or Commuter card, you can register for automatic compensation through DSB Commuter Travel Time Guarantee.
We attach great importance to our employees being service minded and that they can handle the situations that naturally arise when meeting with our customers.
I deeply regret that Malthe Damborg’s experience with one of our employees did not meet his expectations. We greatly appreciate our staff’s ability to handle situations with our customers in a professional and accommodating manner, and it is unfortunate to hear that this did not happen in this instance.
Malthe Damborg writes in North Jutland on 1 March that a DSB train conductor has asked for his travel card or a ticket in a rude manner.
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