The last thing worried parents need is an on-call doctor who starts scolding – Archyde

Hopefully that story – and the many other stories that appeared in the comment track for the article – will give the on-call doctors cause for thought.
Because of course they also make miscalculations, and some of the mistakes can also be fatal.
– I also think they should have asked more. I had the feeling that I didn’t finish the conversation until I was scolded for typing that it was urgent, or I was told that I had to give her some Panodil, says Isabella to Nordjyske.
But in this case it was the opposite.
Shortly before the call, she had looked after her six-year-old daughter, Ella, who had been getting progressively worse during the evening. The girl complained of stomach pains, and – according to the mother – looked white around the eyes and lips and seemed confused.
In that situation, the last thing you need is an on-call doctor who starts by blaming worried patients or relatives without the doctor having even heard the reason for the call.
Three times during that night they called the doctor on call, but were refused, and today Isabella Tarp and her husband, Kasper, understandably do not have much faith in the doctor on call system.
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Most parents will think that it is quite urgent, and will of course try to get in touch with a doctor as soon as possible.
They wonder why none of the on-call doctors would see Ella via video call or give them a time to come into the hospital with her.
This is how the call started, when a frightened mother called the doctor on duty at Region Nordjylland late one evening. Here she – like everyone else – was met by an answering machine who told her that if it was an emergency you could press nine and get through to a doctor faster.
Only the next day – when her own doctor opened – did Ella see a doctor, and from there she quickly went to the hospital, where it was established that, in all likelihood, she had had acid poisoning as a result of undiagnosed diabetes. It could potentially have had a fatal outcome, but luckily Ella escaped unharmed.
Mother: – Yes, but she is lying down and breathing very, very quickly. And she seems…
Of course, there may be a reason why the doctor points out at the end of the call that the call in question is not of an urgent nature. Unfortunately, there will be an impatient minority who abuse the opportunity to get through faster, and if you press urgently to get a prescription renewed, it is perfectly fine that you get a clear message.
The doctor: – I can see that you have pressed urgently.
The doctor on duty said it could be managed with Panodil – but six-year-old Ella was in danger

But the errors must be as few as possible, and in this case it could have been avoided.
It is up to the patient to assess when the condition is acute, and it is completely understandable that the mother, Isabella Tarp, dialed the emergency number.
Here the doctors on call should have listened more to the parents.
2024-02-28 06:35:11
#worried #parents #oncall #doctor #starts #scolding
The doctor on duty: – No, but it’s more about skipping the queue. A second time, do not press urgently.
Because they had no doubt that there was something seriously wrong with their daughter. Good thing they don’t have any medical expertise, but on the other hand, no one else knows the daughter better.
Mother: – No, okay. But it is difficult to assess. I get worried.